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Frequently Asked Questions

Frequently Asked Questions


What is TopGolf?

How does the game and technology work?

Why do I need a Playing Card?

Is the game virtual?

Who invented TopGolf?

What if I don't golf?

Do I need my own golf clubs?

Does a TopGolf ball fly the same as a normal golf ball?

Are the games fun for experienced golfers?

Are the hitting areas inside or outside?

Do you serve alcoholic beverages?

Do you serve food and beverages in the hitting bays?

Is TopGolf a good place for events and parties?

Can I bring my own food & beverages?

Am I able to get a replacement playing card if mine is lost?

Can I buy a TopGolf gift card?

How do I request a charitable donation?

Does TopGolf offer franchise opportunities?

What is the TopGolf Diamond Card? 

What are TopGolf's safety rules? 

 

What is TopGolf?

TopGolf is the premier golf entertainment complex where the competition of sport meets your favorite local hangout spot. You can challenge your friends and family to addictive point-scoring golf games that anyone from the hopeful pro golfer to your neighbor’s 7-year-old kid can play year-round. Just picture a 240-yard outfield with dartboard-like targets in the ground. The closer to the center or “bull’s-eye” you get and the farther out you hit your microchipped balls, the more points you receive. Score even bigger with TopGolf’s extensive food and beverage menu that is sure to impress even the pickiest foodies. It’s not golf – it’s TopGolf. Give it a shot!

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How do the game and technology work?

Our technology is top secret, but the game itself is simple. Think of it like bowling or darts, but for golf! When it’s your turn, you hit a golf ball containing a personalized microchip into one of 11 targets ranging from 20 to 240 yards away. Every section of every target has a reader that detects the microchip in your clever golf ball. That reader computes your score based on the accuracy and distance of the shot and then sends the score to your bay screen. No pencil and paper needed to keep score in this game!

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Why do I need a playing card?

TopGolf balls know your name, but it’s the card that holds the value you purchased to play the games. Plus, the playing card keeps track of your score history from any game you’ve ever played.

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Is the game virtual?

There’s nothing virtual about TopGolf! You use real golf clubs to hit real golf balls onto our state-of-the-art outfield.

PS – If you want to play a virtual game, play your Xbox at home and let your mom bring you a snack.

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Who invented TopGolf?

The smartest people in the world! Actually, it was two dudes, brothers in fact, who were bored on a driving range in North London, England and wishing they could tell exactly how far and how close to the pin their shots were. “What if,” turned into “this is awesome!”

The Great Irony: the idea came from hardcore golfers looking to improve their game, but more than half of all TopGolf guests describe themselves as non-golfers. The concept appeals both to avid golf fans and brand-new players, several million and counting, who love how easy it is to play.

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What if I don't golf?

Do you like good food? Do you enjoy refreshing, cold beverages? How about hanging out with your buddies while getting some fresh air? If your answer to any of these questions is yes, then you’ll have a great time at TopGolf. Most people who play the game don’t even call themselves “golfers.” Trust us, we’ve done extensive marketing research. Anyone can play and compete, so no need to be intimidated.

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Do I need my own golf clubs?

Nope, we’ve got plenty of clubs for adults (men and women) and kids. We even have clubs for the lefties. Want to know the best part? They’re free to rent. If you’re really serious about dominating the competition or just want to show off your golf bling, feel free to bring your own. We promise not to tease you.

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Does a TopGolf ball fly the same as a normal golf ball?

Yep, you’ll never know the difference. Our balls just fly with a little more swagger.

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Are the games fun for experienced golfers?

Great question! The answer is yes. We have a number of games that will put your golf skills to the test. From chipping to driving, you’ll be able to improve every aspect of your game.  

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Are the hitting areas inside or outside?

All of the above! The bays are climate-controlled with infrared heaters when it’s chilly and fans and cooling water misters when it’s a bit steamy. Oh, there’s also seating for up to six people in each bay and very friendly servers who will bring you tasty food and refreshing drinks.

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Do you serve alcoholic beverages?

Yes, but as such, we should tell you that drinking said tasty beverages will only make you play better – or at least make you think you’re playing better.

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Do you serve food and beverages in the hitting bays?

Yes, our TopGolf wait staff, more affectionately known as “Bay Hosts,” will take your order and deliver food and beverages directly to your hitting bay.

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Is TopGolf a good place for events and parties?

Absolutely! Fun experiences are best shared with others. From social parties to corporate outings and charitable fundraisers, we’ve got your back. Check out the Events section on your site's location page to get the 411.

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Can I bring my own food and beverages?

It would upset our executive chef (and you don’t want to upset our executive chef). Therefore, outside food and beverages are prohibited.

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Can I get a replacement playing card if mine is lost?

If your TopGolf playing card is lost, stolen or damaged, just stop by the Guest Services desk on your next visit, and we will replace it for a small fee of $1/£1.

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Can I buy a TopGolf gift card?

Yes! TopGolf gift cards are a great go-to present because they’re convenient to buy, flexible to use and perfect for any age. After all, who doesn’t like a fun night out? Gift cards are available for purchase online (United States or United Kingdom) and sold at each location.

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How do I request a charitable donation?

We love supporting great causes in our local communities. You can request a charitable donation on our handy Charitable Donations page. We ask that all applications be submitted at least 30 days prior to the event date.

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Does TopGolf offer franchise opportunities?

TopGolf is a privately held company with no plans to franchise at this time.

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What is the TopGolf Diamond Card? 

You’ve heard gossip on the street, you might have seen a photograph, but yet everyone at TopGolf denies its existence; the ‘Friends with Benefits’ TopGolf Diamond Card. Just like Arsene Wenger, we don’t like to comment on speculation… but one thing we can confirm is that no Diamond Card has ever been given to those that ask for one.

We can also confirm that we love providing our guests with promotions such as the TopGolf loyalty card (UK Only), which rewards you with a free game on your third and fifth visit! You can also take part in a wealth of competitions and receive offers by following us on Facebook and Twitter.

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What are TopGolf's safety rules? 

At TopGolf, everyone’s safety is very important. Combining a few laughs, great food, and hours of TopGolf can create some epic memories. So for all parties involved, and we do mean parties, please follow these safety rules:

  • Obey all verbal and posted rules and instructions. Use common sense to protect yourself and others.
  • All players must hit from the mat at all times. No running starts (we all loved that movie too...) • Only the person hitting a ball should stand beyond the red line. All other players should stand behind the red line at all times. Players are responsible for the safety of others around them and should always check their surroundings before swinging a club.
  • Aim for the targets at all times - how else are you going to score? Hitting golf balls over the boundary netting is prohibited, and all players are responsible for damages or injuries caused by any balls hit outside of the premises. (TopGolf balls report back to us when they’ve lost their way outside our nets…)
  • Throwing golf balls is prohibited.
  • Guests under 14 should be supervised by an adult when playing.
  • Players must stay behind the yellow line at all times. Please take extra care when playing from upstairs bays.

TopGolf is about having fun, let’s keep it that way, and Let’s Play.

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