They say bad things happen in threes. They also say that there is light at the end of every tunnel. This story is a true testament of both.
Every month, I host a Platinum Member event. I began planning my first Platinum event in early October. I was so excited that my FIRST event would coincide with my holiday party! I pulled out all the stops - formal attire, passed hors d'oeuvres, carving stations and musical entertanment. I even secured a liquor rep that sponsored our cocktails for the evening. Two bartenders, three bay hosts, two event mangers, one busser and five platinum hosts later½I was ready to rock! That's when it happened½
- Icemaggedon. At approximately 2 p.m. on Thursday, sleet began to fall. While we expected that the weather could possibly impact our event, we had no idea just how bad it would get. Over the course of three hours, we had ½ inch of solid ice on the ground. Before our event could even start, Mother Nature had painted a small corner of the picture that was about to become our reality. Roads were solid ice, and the drop in temperature was unbearable.
- Liquor. We were thrilled to work with our liquor rep. He had amazing ideas for custom holiday cocktails that to this day make my mouth water! The liquor was ordered by our bar manager days in advance, and menus were built around the evening's drinks. One.Tiny.Problem. Approximately two hours prior to my event, I had no liquor. Another hour, still no liquor. Fifteen minutes prior to my event, I was informed that our delivery truck was stuck in the ice in a wreck on the interstate. No liquor meant no cocktails, and no cocktails would mean unhappy Members.
- Site Shutdown. Our Home Office does a great job of communicating site closures. This proved to be true 45 minutes prior to our holiday party when the call was made to close sites down for upcoming weather conditions. At approximately 6:15 p.m., we started receiving calls asking if our event was still on because it had been communicated to the general public via social media and the website that our site was closed for the evening. Our team had 45 minutes to call each individual member to effectively relay the information that the show would go on!
As you can see, we were off to a very rough start to what we had hoped would a memorable evening for our Members.
Around 6:50 that evening, our guests began to arrive. After the first few arrived, I felt relieved. After 41 arrived, I was ECSTATIC! The night turned out to be better than we could have even imagined! The sleet, snow and ice fell, and we huddled closer. Everyone bundled up in Santa hats and headed outside with (our last minute addition) hot cocoa from our hot cocoa bar. We took beautiful pictures of the ice-covered turf and enjoyed the heaters on the tee line.
The liquor arrived approximately 15 minutes late, which actually worked perfectly. Hors d'oeuvres made their final pass just as the first custom cocktails were prepared. The liquor was such a hit that we plan to add it to our bar full time!
The site shutdown made the event feel exclusive for our Members as we had the entire facility to ourselves. The phone marathon worked to our advantage as well because we were able to reach out to Members who needed to be reminded about the event.
We laughed, danced, ate, drank and played our way through the storm together. Our first event turned out to be one for the books!
TopGolf The Colony suffered damage from Icemaggedon later that Thursday night. Our site has been closed for a few days as a result. Ask any Platinum Member how they feel about the site shutdown, and I can assure you (from experience) they will tell you how fortunate they feel to have had our Platinum Member holiday party that Thursday evening. As our team works diligently to repair the damages, our Platinum family continues to count our blessings and be thankful for the memories we created together. Memories that serve as our light at the end of the tunnel and truly are the "icing" on the cake.
Take THAT, Icemaggedon!