Our Commitment to Play Safely: Read the most up to date information for your venue before visiting. Learn More.
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Our Commitment to Play Safely

We’re ready to safely welcome you back into our outdoor hitting bays with 3 metres from tee to tee. We have new guidelines around social distancing, protocols to help keep our Guests and Associates healthy and safe, and enhanced disinfecting measures throughout the venue.

A Message from the VICE PRESIDENT OF TOPGOLF INTERNATIONAL

Watch a video message from Steve Lane, Vice President of Topgolf International, regarding what steps we are taking to ensure when you return to Topgolf, you can feel safe and play with confidence.

Venue Specific Rules

With the launch of a new tiered system, our venues may have varying rules. The following table shows the most up to date information for each venue.
More information on local COVID alert levels.

Chigwell Surrey Watford
Local Alert Level

High

Medium

Medium

Max 6
from 1 household or support bubble
Max 6
from multiple households
Max 6
from multiple households
Face coverings must be worn
while transiting through the building
until seated in the restaurant or bays.
Face coverings must be worn
while transiting through the building
until seated in the restaurant or bays.
Face coverings must be worn
while transiting through the building
until seated in the restaurant or bays.
Max 37.8°C
Temperature check required for entry.
Max 37.8°C
Temperature check required for entry.
Max 37.8°C
Temperature check required for entry.
Food & drink available in the restaurant and bays. Food & drink available in the restaurant and bays. Food & drink available in the restaurant and bays.
10pm closing. 10pm closing. 10pm closing.
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Health and Safety Measures

We are implementing new measures around Guest and Associate health and safety, and working with local health officials to ensure we are following reopening guidelines.

In order to make sure your visit is a safe one, we need a little help from a very important person: you. Please help us by abiding by these new safety measures and respecting other guests’ space throughout the venue.

Responsible Social Distancing

Responsible Social Distancing

2 metre distancing markers are displayed throughout venues, along with a bay capacity limit of six people. We require guests to wear face coverings while in common areas, except for when eating or drinking.

Safely-Spaced Hitting Bays

Safely-Spaced Hitting Bays

An outdoor and spacious experience for all Guests with protective bay dividers and 3 metres of space between bays.

Highest Standard of Cleanliness

Highest Standard of Cleanliness

The entire venue is cleaned throughout the day and all common areas are regularly disinfected. Golf clubs, golf balls, game screens and other frequently touched bay surfaces will be disinfected between each group.

Associate Health and Safety

Associate Health and Safety

Every Associate is required to have a health check prior to starting work, wear a mask at all times and wear gloves while handling food and drink. Additionally, all Associates must follow frequent handwashing protocols, per Public Health England & Government guidelines.

Associate Health and Safety

Entry and Exit Procedures

We’re minimising crowds in the Venue with new entry and exit procedures to keep guests moving safely. All guests must be temperature checked, and check in with the NHS COVID-19 App prior to entry.

Other changes we've made:

- Limiting games played to two per session from 5pm weekdays and all weekend, helping us keep waiting to a minimum.
- During school holidays the 2 game limit will run at all times.
- Temporarily removing most offers to help keep guests flowing through the venue quickly.
- Cashless payments only.

Thank You, Healthcare Workers

We want to extend a special thank you to all the healthcare workers who are on the front lines for us now, and always. Our Hero Club benefits apply to all emergency service workers when showing valid ID at Guest Services.

Inside the Hitting Bay

It's Topgolf, with the same fun, energy and good times. And with changes to ensure you can play with confidence, because we always want to do what's right and safe for you and our Associates.

Frequently Asked Questions

How is Topgolf responding to the COVID-19 outbreak?

We continue to follow our existing industry-leading protocols, which prepare us for unforeseen events like COVID-19. We’ve made changes to protect you and our Associates.

We have new social distancing guidelines, new protocols to keep our Associates healthy and safe, and enhanced disinfecting measures in our outdoor hitting bays.

Topgolf is committed to creating an environment where everyone can play with confidence. We ask that you join us in our Commitment to Play Safely by keeping these things in mind on your next visit:

  • Remember to social distance responsibly
  • If you’re feeling ill, save your swing for the next time
  • If you’ve tested positive for COVID-19, please be sure to stay home until you are well
  • Wash hands or use hand sanitizer that is provided in the venue before and after game play
What measures are you taking to ensure the safety and wellbeing of your Topgolf Associates?

All Associates are required to enter the venue via a designated Associate door and have a health check on arrival. All Associates are required to wear face coverings at all times, follow frequent handwashing protocols, per Public Health England guidelines, and socially distance during breaks and meetings.

Are you taking bookings?

Our priority at this stage is to open our venues cautiously to ensure that we can manage all the required social distancing measures. We are offering a small number of Fast Track slots for those who are on a tight schedule.

What are the steps Topgolf is taking to make the hitting bays a safe area to play?

Our bays provide an outdoor and spacious experience for all Guests with protective bay dividers and 3 metres of space between bays. Golf clubs, golf balls, game screens and other frequently touched bay surfaces will be disinfected between each group. New menus have been printed (access also available online through smart phone).

Bay capacity is capped at six people. Visit your venue homepage for more information prior to visiting Topgolf.

Are there any changes to the check-in procedure?

Guests will be greeted at the front entrance to the venue and explained the new safety measures. Every guest must be temperature checked, and check-in with the NHS COVID-19 App prior to entry. Two-metre social distancing markers are placed throughout the lobby and the check-in desk has a safety barrier to mitigate person-to-person contact.

If at capacity, Guests will be asked to wait in their cars or a designated area and not congregate. A text message will be sent when bays are ready. New entry & exit procedures have been put in place for safe movement throughout the venue, with floor markers and signage installed for easy navigation. Visit your venue homepage to view our entry & exit floorplan and for more information prior to visiting Topgolf.

Am I required to wear a facemask when visiting Topgolf?

We require guests to wear a face covering while in the queuing system or common areas, except for when seated in the restaurant or when in a bay.

Am I required to bring my own golf clubs?

We encourage Guests to bring their own golf clubs, but it’s not necessary. We will continue to provide all Guests with access to complimentary golf clubs, which are disinfected after each group.

Should I be concerned about the safety of my food and beverage items?

At present there is no evidence to suggest a risk of transmission through food and beverage items. We have however ensured safety through the production of our menu items by ensuring all related associates wear appropriate PPE, undergo a health screening at the start of every shift and are fully trained on good handwashing & sanitisation techniques. We are ensuring that all food & beverage products delivered to our venues adhere to COVID19 safety regulations.

Can I arrange an event or party?

We are currently taking bookings for a maximum of 6 people - more information.

Are you accepting cash?

For the time being we've stopped accepting cash, so any payment made in venue will need to be made with a credit/debit card or mobile contactless.

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