Need some help with your Topgolf experience or have a burning question that you need answered pronto? Just click on one of the sections below to find the answer. If you need more assistance, click here to send us a message.
What is Topgolf?
In short, we’re a sports entertainment complex that features an inclusive, high-tech golf game that everyone can enjoy. Paired with an outstanding food and beverage menu, climate-controlled hitting bays and music, every Topgolf has an energetic hum that you can feel right when you walk through the door.
What makes Topgolf so high-tech?
Our patented technology allows you to track your golf ball and accurately score each shot based on the target it enters. Which also means we can’t get into the details of how it actually works.
Topgolf venues are also adding Toptracer technology, allowing you to see a real-time trace of your ball's flight path as well as insights into speed, distance, angle and accuracy. Basically, everything you’d ever want to know about your shot. Learn more and see which venues have Toptracer available here.
Are you open on (insert holiday)?
We are open every holiday except Thanksgiving and Christmas. So yes, we’re open on Groundhog’s Day and Flag Day.
How much does it cost?
That depends on your venue, so please refer to your venue’s page at topgolf.com/locations for specific details. Keep in mind, our pricing is by the bay per hour, not per person. That makes all the difference.
How many people can play at once?
For safety reasons, only one person can be hitting at one time. Up to 6 people can play, with up to 8 people fitting in a bay*. Another complicated way of saying it: up to 8 people can fit in a bay, of those 8, up to 6 can play, and of those 6, only person can hit at a time.
*Only 6 people can fit into a bay at Topgolf Alexandria, Fishers, Orlando, Pittsburgh and Wood Dale.
Do you guys have a dress code?
Technically, we do not have a formal/golf dress code. Fashion is a fun way of expressing yourself, and it wouldn’t be cool of us to hinder that. Just keep in mind, we’re still a public establishment.
Is there an age limit?
A great time knows no age, but any Guest under 16, or under 18 after 9 p.m., must always be supervised by a Guest over 21. That’s about as strict as we’ll get on that subject.
What are your safety rules?
At Topgolf, everyone’s safety is very important. Combining a few laughs, great food, and hours of Topgolf can create some epic memories. So for all parties involved, and we do mean parties, please follow these safety rules:
- Obey all verbal and posted rules and instructions. Use common sense to protect yourself and others.
- All players must hit from the mat at all times. No running starts (we all loved that movie too...)
- Only the person hitting a ball should stand beyond the red line. All other players should stand behind the red line at all times. Players are responsible for the safety of others around them and should always check their surroundings before swinging a club.
- Aim for the targets at all times - how else are you going to score? Hitting golf balls over the boundary netting is prohibited, and all players are responsible for damages or injuries caused by any balls hit outside of the premises. (Topgolf balls report back to us when they’ve lost their way outside our nets…)
- Throwing golf balls is prohibited.
- Any Guest under 16, or under 18 after 9pm, must always be supervised by a Guest over 21.
- Players must stay behind the yellow line at all times. Please take extra care when playing from upstairs bays.
- Topgolf is not responsible for lost or stolen items
Do you close due to weather?
Unless it’s an extreme weather event, nothing can stop a good time at Topgolf. Our venues are all-weather facilities with hitting bays fitted with fans for the summer and heaters for the winter.
Do you guys serve alcohol and food?
Do we ever! Our full-size kitchen serves food to the entire venue. Whether it’s the Lower Lounge, Main Bar, or Terrace Bar, you can pretty much enjoy food and drinks anywhere in Topgolf. Once in a bay, our Bay Hosts are happy to get all the eats and sips you want while you play. If Topgolf Alexandria is your venue, we only serve beer and wine, which is still a pretty good scenario.
Topgolf reserves the right not to serve alcohol to any Guest under 21, even if state law allows service in the presence of a parent or guardian.
Outside food and beverage is not permitted. The only exception is store-bought cakes with clearly-labeled ingredients for parties.
Do you have parking?
Yes, we have general parking. And if you don’t want to park your own car, we have valet parking at some venues. And if you don’t want to drive your own car to Topgolf, we have promo codes through our partnership with Lyft. We’ve got you covered no matter how you want to get here.
Do you guys have an area for kids?
At most of our venues, we have complimentary Xbox, shuffleboard, foosball and games on the terrace. KidZone is not an actual area within the venue but a club that puts on academies in the spring, summer and fall to help better your child’s game. To enroll in one, check out topgolf.com/kidzone.
What food and drink specials do you have?
Well, we change up our menu every season - so that’s pretty special. Check out topgolf.com/menu to see our season selections, as well as our other menu options.
Reservations & Events
Do you take reservations?
We do! Head to topgolf.com/reservations to make one up to 7 days in advance and at least one hour prior to arrival. But we still accept walk-ins. We’ll always have lots of love for walk-ins.
I need to plan an event. Can you help me?
Every morning our Event Sales Associates wake up and can’t wait to help you put on an awesome event. Head over to topgolf.com/events to start planning this epic outing.
What do you do for birthdays?
We’ll do whatever you want to make that day even more special. Whether you want a big party or a small gathering, it’s your day and we’re here to help. To get the ball rolling, head over to topgolf.com/events.
Can I bring a cake?
If that will make your experience sweeter, then heck yeah! We require that all cakes be store-bought with clearly-labeled ingredients in case of allergies because we care about the safety and well-being of all our Guests.
What is the purpose of a membership?
Our Lifetime membership is $5 plus tax, and it allows you to play at any Topgolf venue in the United States. When you get to the bay, just type in your phone number/email (or swipe your Membership Card at select venues) at the game panel and our technology will track your score by name and store them in the Topgolf App. Additional membership types are available, learn more here.
What is a Platinum membership?
A Platinum Membership includes unlimited play for up to six players during platinum hours and priority access to jump to the top of the wait list at any time at Topgolf -- even during our most popular times. See all Platinum membership perks here.
Where can I buy Topgolf Gift Cards?
Topgolf gift cards can be purchased online at topgolf.com/giftcards or at any of our venues. Whether you want to send a traditional gift card through the mail or a digital card instantly, we’ve got you covered.
Are there any fees?
No. There are no fees associated with Topgolf Gift Cards. You will only be charged the face value of the Gift Card and shipping. eGift Cards are sent via email and incur no shipping charges.
When will my recipient receive their Gift Card?
Digital: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the "eGift Cards" section below for more about eGift Cards.
Physical: Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
Can Gift Cards be used for online bay reservations or events?
Currently, Gift Cards cannot be used toward online reservation fees or any event/program such as New Year’s Eve or seasonal academies.
What can I purchase with my Topgolf Gift Card?
Topgolf Gift Cards are redeemable on game play, food and drinks, Lifetime Memberships, lessons, and gear in our lobby.
Can I purchase a Gift Card if I live outside the US?
International purchases for Gift Cards can be processed using the PayPal payment option for eGift Cards or physical Gift Cards delivered to a US address.
Where can I learn more about Topgolf Gift Cards?
View more Topgolf Gift Card questions on our FAQ page.
How much does it cost to rent clubs?
Zero dollars. Free. Nothing. All our clubs are complimentary to use during game play. We have clubs for men, ladies, left-handers, right-handers, kids, and toddlers for your convenience. Men’s and women’s clubs are already in each bay.
Can I bring my own clubs?
If you’re more comfortable playing with your own clubs, we have designated areas within our bays to store them. We will also store your clubs in our club room if we happen to be on a wait so that you can enjoy our venue without lugging them around.
The Cowan at Topgolf
Where is The Cowan?
The Cowan is located beside Topgolf Nashville. Our state-of-the-art music venue is attached to the Topgolf facility here in Nashville. Entrance to venue is on the ground level to the right of the main stairway.
Can I buy tickets on the day of the show?
Yes. If tickets are not sold out in advance, tickets will be available at our box office located inside the main entrance of The Cowan. Available at door time noted on each event page.
Can I receive a discount to Topgolf with my ticket to a show at The Cowan?
All digital (Ticketfast) tickets purchased in advance via Ticketweb for a show at The Cowan include one $10 off game play coupon to Topgolf Nashville. Valid in venue only, for one (1) use, on the day of show. Cannot be used in conjunction with any other coupon, offer, promotion or event. Only one (1) coupon may be used per group/bay. Any unused value will be forfeited. Cannot be substituted and has no cash value. Valid only at Topgolf Nashville, on the show date listed on your ticket.
What is your refund policy?
All sales are final. No refunds, no exceptions. All lineups and times are subject to change.
Where do I park?
Topgolf has over 400 free parking spaces and $5 valet parking. However, all spaces are available to both golf and concert guests. We recommend using Lyft to get to and from shows. (Less time parking means more time dancing.)
What is the age limit for shows at The Cowan?
Shows are all ages unless stated in the details for each show. Minors must be accompanied by an adult or guardian. Do I need an ID? Yes. Your ID will be checked upon entering the concert venue. Must present ID when picking up tickets at will call.
Is re-entry allowed?
No re-entry is allowed at The Cowan.
Is there food?
A dinner menu is available for guests on the balcony for ticketed shows. Tacos and popcorn are for sale on the lower level of the venue; food is subject to availability.
What if I require ADA arrangements?
We have a spot for you! Please call us in advance at (615) 777-3007 to make arrangements.
What is not allowed in the venue?
Alcohol, Illegal drugs, Guns or weapons of any kind, Outside food or beverages, Large bags (purses are acceptable and will be searched upon arrival), and Smoking or vaping or e-cigs.
- Illegal drugs
- Guns or weapons of any kind
- Outside food or beverages
- Large bags (purses are acceptable and will be searched upon arrival)
- Smoking or vaping or e-cigs
Can I bring my camera into the show?
No cameras with detachable lenses are permitted inside the venue without a media credential or approval from the artist and venue. Cell phone pictures are allowed, but flash photography is not permitted at any time.
Do you have coat check?
No. We do not have a coat check and are not held responsible for items left or unattended inside the music venue or facility.
Can I upgrade my ticket?
If VIP tickets are still available online, please contact Ticketweb at 1-866-777-8932 to process an upgrade of your ticket.
Is The Cowan hiring?
Check out Topgolf Careers for a full listing of available positions.