Our Commitment to Play Safely: New ways to keep you safe. Learn More.
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Our Commitment to Play Safely

We are ready to safely welcome you back into our outdoor hitting bays with 11 feet from tee to tee. We have new guidelines around social distancing, protocols to help keep our Guests and Associates healthy and safe, and enhanced disinfecting measures throughout the venue.

A Message from Our CEO

Watch a video message from Topgolf CEO Dolf Berle and U.S. Venue Operations leaders regarding steps we are taking to ensure when you return to Topgolf, you can play with confidence.

Health and Safety Measures

Maintaining the trust of our Guests and Associates, and continuing to operate safely and responsibly is deeply important to us. To help create the safest environment, we have implemented several new measures designed to protect the health of our Guests and Associates. You can read more details about all of these measures in the information below.

Even with our significant health and safety measures in place, an inherent risk of exposure to COVID-19 exists when visiting any public place. That is why we are also asking for your help so we can all play safely together. Please be sure to wear your face covering when entering the venue until you reach your outdoor hitting bay*, adhere to our social distancing guidelines and, most importantly, save your swing for another time if you have tested positive for COVID-19 or are otherwise feeling sick.

Responsible Social Distancing

Responsible Social Distancing

Six-foot social distancing markers will be displayed throughout common areas, along with a strict protocol of a maximum of six people per bay to minimize crowds on the tee line and maintain appropriate social distancing.

Safely-Spaced Hitting Bays

Safely-Spaced Hitting Bays

An outdoor and spacious experience for all Guests with protective bay dividers and 11 feet from tee to tee.

Highest Standard of Cleanliness

Highest Standard of Cleanliness

The entire venue is cleaned throughout the day and all common areas are regularly disinfected. Golf clubs, golf balls, game screens and other frequently touched bay surfaces will be disinfected between each group.

Associate Health and Safety

Associate Health and Safety

Every Associate is required to have a health check prior to starting work, wear a mask at all times and wear gloves while handling food and drink. Additionally, all Associates must follow frequent handwashing protocols, per CDC guidelines.

Facemask Requirements

Facemask Requirements

In accordance with Local and State guidelines, Guests are required to wear facemasks at certain Topgolf venues. A list of those venues and requirements can be viewed here. *If face coverings are not required in your local community, we still strongly encourage their use when entering our venues.

Inside the Hitting Bay

It's Topgolf, with the same fun, energy and good times. And with changes to ensure you can play with confidence, because we always want to do what's right and safe for you and our Associates.

Photo of Topgolf Hitting Bay

Thank You, Healthcare Workers & Teachers

We want to extend a special thank you to all healthcare workers and teachers. To show our gratitude, Topgolf is offering 10% off Topgolf game play plus additional benefits through December 30, 2020.*

Frequently Asked Questions

How is Topgolf responding to the COVID-19 outbreak?

We continue to follow our existing industry-leading protocols, which prepare us for unforeseen events like COVID-19. We’ve made changes to protect you and our Associates.

We have new social distancing guidelines, new protocols to keep our Associates healthy and safe, and enhanced disinfecting measures in our outdoor hitting bays.

Topgolf is committed to creating an environment where everyone can play with confidence. We ask that you join us in our Commitment to Play Safely by keeping these things in mind on your next visit:

  • Remember to social distance responsibly
  • If you’re feeling ill, save your swing for the next time
  • If you’ve tested positive for COVID-19, please be sure to stay home until you are well
  • Wash hands or use hand sanitizer that is provided in the venue before and after game play
What measures are you taking to ensure the safety and wellbeing of your Topgolf Associates?

All Associates are required to enter the venue via a designated Associate door and have a health check on arrival. All Associates are required to wear masks at all times, follow frequent handwashing protocols, per CDC guidelines, and socially distance during breaks and meetings.

What is Topgolf’s protocol if an Associate tests positive for COVID-19?

We have proactively developed a protocol for protecting the health of our teams and Guests should an Associate be diagnosed with COVID-19.

  • First, our Associates must inform Topgolf management should they test positive.
  • We also conduct Associate health screenings during shift check-ins, which include temperature checks.
  • For the safety of our teams and Guests, if an Associate were to have a confirmed diagnosis or does not pass the check-in health screening, the Associate would not be able to return to work in the venue until meeting current CDC guidelines for discontinuing self-isolation.
  • Our dedicated Safety team will inform local health authorities of any positive cases, who will then enact their protocols, if needed, to inform others who they deem to be at risk.
  • Our venue management will review work schedules and in-venue camera footage to identify other Topgolf Associates who may have been exposed. Per current CDC guidance, you must be within six feet for 15 consecutive minutes or more to be considered at risk of exposure.
  • We have communication protocols in place to inform teams should a positive case occur. We will always do this in a manner that respects an Associate’s privacy and will not disclose an Associate’s personal health information.
  • As part of our Caring Core Value, if an Associate expresses discomfort in working for health and safety reasons related to COVID-19, we will work with the Associate on the options available to them.
  • Finally, we have venue disinfection protocols that continue on an ongoing basis, including our dedicated Porter staff responsible for disinfecting the venue throughout the day and after we close.
What are the steps Topgolf is taking to make the hitting bays a safe area to play?

Our bays provide an outdoor and spacious experience for all Guests with protective bay dividers and 11 feet from tee to tee. Golf clubs, golf balls, game screens and other frequently touched bay surfaces will be disinfected between each group. New menus have been printed (access also available online through smart phone) and all plates, silverware, condiments will be removed from tables and brought to Guests once seated.

In an effort to minimize crowds on the tee line and maintain appropriate social distancing, our current policy includes a maximum of six people over the age of 2 per bay, which is being enforced across all Topgolf venues. This policy allows up to eight people per bay if children 2 years of age and under are included in your party*, however the number of people over 2 years of age is not to exceed six people. If the number of people in your party exceeds this, we invite you to book two bays at the venue to ensure your group has a fun and safe experience. Thank you for your understanding as we work to help our Guests play safely.

*This policy excludes venue locations where local mandates require additional capacity restrictions.

Are there any changes to the check-in procedure?

Guests will be greeted at the front stairs to the venue and explained the new safety measures. Six-foot social distancing markers are placed throughout the lobby and the check-in desk has a safety barrier to mitigate person-to-person contact.

If at capacity, Guests will be asked to wait in their cars or a designated area and not congregate. A text message will be sent when bays are ready.

Am I required to wear a facemask when visiting Topgolf?

In some of our venues, Guests are required to wear a facemask due to Local or State orders. Please check the requirements for your venue. While facemasks are not required in all venues, we do strongly encourage our Guests to wear one in all common areas of the venue.

What methods of payment are Topgolf accepting in venue?

To ensure the safety of our Guests and Associates, we will not be accepting cash as a form of payment. All Guests are requested to pay using a valid credit or debit card.

Am I required to bring my own golf clubs?

We encourage Guests to bring their own golf clubs, but it’s not necessary. We will continue to provide all Guests with access to complimentary golf clubs, which are disinfected after each group.

Should I be concerned about the safety of my food and beverage items?

According to FDA, there is currently no evidence to suggest that food produced in the United States can transmit COVID-19.

Can I arrange an event or party?

Yes. Event guests are required to follow the same safety standards as our walk-in guests with additional safety measures taken during the event experience including a new approach to check-in, food service and mingling. The size of the party allowed depends on local guidelines and health standards. We are evaluating our approach daily and encourage you to contact the sales experts at your local venue for the most updated capacity allowances.

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