Frequently Asked Questions
Need some help with your Topgolf experience or have burning questions that you need answered pronto? Just click on one of the sections below to find the answer. If you need more assistance, send us a message.
In short, we’re a sports entertainment complex that features an inclusive, high-tech golf game that everyone can enjoy. Paired with an outstanding menu, climate-controlled hitting bays and music, every Topgolf has an energetic hum that you can feel as soon as you walk through the door.
Our patented technology allows you to track your golf ball and accurately score each shot based on the target it enters. Which also means we can’t get into the details of how it actually works.
We are open everyday except Christmas day. So yes, Sundays, Bank Holidays, the Queen's birthday, you name it, we're open.
That depends on your venue, so please refer to your venue’s page at topgolf.com/locations for specific details.
Up to 6 players can be in a bay and play. For safety reasons, only one person can be hitting at a time.
We do not have a formal/golf dress code! Fashion is a fun way of expressing yourself, and it wouldn’t be cool of us to hinder that. Just make sure you follow the same rules as you would for any other public area...
A great time knows no age, but any Guest under 16, must always be supervised by a Guest over 18.
The safety of guests and associates is our number one priority at Topgolf. To ensure everyone has a fun and safe experience, it's important to follow these rules.
- Never cross the red line - whenever someone else is taking their shot, stay behind the red line at all times.
- Keep Back from the Edge - for your safety, please avoid standing too close to the edge of the bay on the upper levels.
- Don't Aim for the Buggy - to avoid the possibility of causing injury to our drivers, never aim a shot at our buggies on the range.
- Don't Step onto the Range - remember that golf balls can cause serious injury, so always stay within the bay.
- Never Lean Over Bay Dividers - to avoid injury, avoid leaning on the dividers between each bay at all times.
- No Running Starts - running on the build up to your shot is dangerous. All shots should be taken from a static position.
- Under 16s Must be Supervised - any member under the age of 16 must be supervised by an adult at all times as a condition of play.
- Never jump or push others into the safety nets - it is extremely dangerous to jump, or push others into the safety nets.
IMPORTANT: We have a zero tolerance for breach of our safety rules. A breach of our safety rules may, in our sole discretion, result in termination of play, termination of your ability to play at a Topgolf in the future and claims for damages and compensation.
Thank you for being respectful to all Guests & Associates while enjoying your time at Topgolf.
Topgolf is a pet-free venue - this includes pets, therapy and emotional support or comfort animals. The only exception is for service animals aiding a Guest with a disability.
Topgolf Gift Cards are available for purchase online, or at any Topgolf location.
No. There are no fees associated with Topgolf Gift Cards. You will only be charged the face value of the Gift Card. eGift Cards are sent via email and so there are no postage fees.
Your eGift Card will be sent via email on the delivery date and time you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent at the time of the scheduled delivery date.
Topgolf Gift Cards can be redeemed against Topgolf gameplay, food and drinks, memberships, lessons, and merchandise in our lobby.
Most of our guests are walk-ins. To find the best option for your group, see our plan a visit tool.
Nope! Walk-in Guests are always welcome.
To see how many groups are currently waiting for a bay, visit your venue page.
Our team is unable to take bookings over the phone, but our online Plan a Visit tool lets you figure out the best option for you and your group.
If there is at least a day remaining until your Fast Track slot, please cancel your existing booking using the link in your confirmation email. If you had a paid slot, you will be automatically refunded. Please allow 2-3 working days for the refund to reach your bank account. If you are not able to do this, please get in contact.
If there is at least a day remaining until your Fast Track slot, please cancel your existing booking using the link in your confirmation email, and book again at your desired time. If you had a paid slot, you will be automatically refunded. Please allow 2-3 working days for the refund to reach your bank account. If you are not able to do this, please get in contact.
Sometimes failed payments get held by the payment processor for 5-7 working days, after which the hold will be lifted, and funds will become available in your account again.
If 7 working days have already passed, please get in touch so we can assist you further.
We only allocate a small number of Fast Track slots. If showing sold out online, unfortunately that means no additional slots are available on that date/time. Walk-ins are always welcome though, so arrive any time and we’ll add you to the waitlist!
Events at Topgolf start with a minimum of 7 people (2+ bays), so if that's what you're looking for, head over to topgolf.com/events to start planning your epic outing.
We’ll do whatever you want to make that day even more special. Whether you want a big party or a small gathering, it’s your day and we’re here to help. To get the ball rolling, head over to topgolf.com/events.
Yes, several items on our menu are vegetarian or can be modified to be vegetarian. Look out for (V) on our menu to identify vegetarian options.
Several items can be modified to be gluten-friendly. Please ask a Playmaker for details.
Yes, look out for (PB) on our menu to identify plant-based options.
We do not permit outside food or beverage to be brought in due to health and safety practices.
Before you order your food & drinks please speak to a Playmaker if you have a food allergy or intolerance.
All dishes are prepared in a kitchen where products containing nuts, seeds & other allergens are handled. This means we cannot guarantee our food will not contain traces of a specific allergen.
If you’re more comfortable playing with your own clubs, go for it!
Nowt. Free. Nothing. All our clubs are complimentary to use during game play. We have clubs for left-handers, right-handers, kids, and toddlers for your convenience. Right-handed clubs are already in each bay.
Do we ever! Each Topgolf venue has a full bar with everything from your favourite beers to classic cocktails and a chef-driven menu with shareable portions and fresh, high-quality ingredients. Once in a bay, our Bay Hosts are happy to bring it to you while you play.
Yes, we have free parking at all our venues.
Unless it’s an extreme weather event, nothing can stop a good time at Topgolf, not even rain or snow. Our venues are all-weather facilities with covered hitting bays that are fitted with heaters for the winter.
If you or someone you care for has a disability or condition which makes waiting difficult, you can apply for an Accessibility Pass.
For anything else, please get in contact and we can assist you personally.