Press enter to Skip the Main Nav

Topgolf Ltd. Privacy Policy

UPDATED: November 4th, 2019

Topgolf Ltd., a company having its principal place of business at Kinetic House, Theobald Street, Elstree, Hertfordshire, WD6 4PJ, and its affiliates ("Topgolf" or "we" or "our" or "us") are committed to respecting your privacy. This Privacy Policy describes the types of personally identifiable information we collect about you (“Personal Information”), what we do with it and with whom we share it. It is your responsibility to review this Privacy Policy carefully, especially before providing any Personal Information at our physical locations ("Locations") or through this website at https://www.topgolf.com/ and mobile application ("Site"). Our Privacy Policy is posted around our Locations, as well as sent to you when booking a bay at our Locations (via Bay Bookings).

Please note that the headings contained in this Privacy Policy are inserted for convenience of reference only and shall not in any way define or affect the meaning, construction or scope of any of the provisions contained in this Privacy Policy.

PLEASE REVIEW THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS AGREEMENT ON THE SITE CAREFULLY. AS PERMITTED BY APPLICABLE LAW, YOUR USE OF THE SITE AND SIGN UP AT OUR LOCATIONS SIGNIFIES YOU HAVE READ, UNDERSTOOD AND AGREE TO THIS PRIVACY POLICY AND TERMS AND CONDITIONS AGREEMENT.


Summary of Key Points

Information We Collect

We collect your name, contact information, and other information that you provide to us through registration pages, surveys and other submissions through this Site and at the Locations.
Click here to learn more.

How Personal Information We Collect is Used

We use your information to respond to your requests for information and otherwise provide you with products and services, display in-game statistics at Locations, and analyse customer behaviours and trends to enhance your experiences.
Click here to learn more.

Site Usage Information & Cookies

We use cookies and similar technologies to help provide our Site, offer you a more personalised user experience, and market products and services to you.
Click here to learn more.

Contests and Sweepstakes

You are required to share certain Personal Information to enter contests and sweepstakes. Certain contests and sweepstakes are subject to their own terms and conditions.
Click here to learn more.

Sharing Your Personal Information

We share your Personal Information about you with third parties to perform the purposes for which the information is collected, complete transactions on your behalf, respond to requests, and fulfil other business and compliance purposes.
Click here to learn more.

Children's Privacy

We do not target services or knowingly collect any Personal Information from children under the age of 13.
Click here to learn more.

Security of Your Personal Information

We maintain and require appropriate technical, administrative and physical security measures designed to protect your Personal Information.
Click here to learn more.

Changes in Our Privacy Policy

Changes to the Privacy Policy will be reflected at the top of this Privacy Policy, and we will obtain your consent as required by applicable law.
Click here to learn more.

Data Subject Rights

You have certain rights to request access, rectification, deletion or other actions regarding your Personal Information where required by applicable law. 
Click here to learn more.

Links to Other Sites

This Site includes links and references to other websites administered by unaffiliated third parties. This Privacy Policy does not apply to such third-party websites.
Click here to learn more.

Cross-Border Data Transfers

We provide appropriate protections for cross-border transfers of your Personal Information where specified by law.
Click here to learn more.

CCTV

We use CCTV at all our Locations for the security of our team and you.
Click here to learn more.

Other issues

We provide other information in this Privacy Policy about: (i) the legal basis for our collection and processing of Personal Information; (ii) the consequences for not providing Personal Information; (iii) automated decision-making; (iv) do-not-track ("DNT") signals; (v) data retention; and (vi) links to third party websites.
Click here to learn more.

Questions and More Information

If you have questions about this Privacy Policy, please contact us.
Click here to learn more.


Information We Collect

Personal Information collected about you includes your name, date of birth, email address, home address, mobile number, and other information we maintain about you when you visit our Locations and voluntarily contact us through this Site. This includes information you provide on sign-up and membership registration pages, surveys, or other submission and/or purchases through this Site, or when you participate in discussion boards or other social media functions on the Site.

We collect:

  • Your name in order to ID chip each ball to you, in order to create an individual experience for each player who plays Topgolf
  • Your date of birth to ensure we provide you with the correct membership and ensure we take adequate measures to protect our Guests.
  • Your email address for internal marketing purposes only. This includes (but is not limited to) sending free games on your birthday and sending a survey to evaluate your experience at our Locations. Your email address is not provided externally from Topgolf, nor is it sold to third parties.
  • Your home address in order to link the membership to you. It is not used for any other internal purpose or sold to any third parties.
  • Your mobile number in order to provide you with information regarding your bay booking. This includes (but is not limited to) informing you about the queue for receiving a Bay; your Bay allocation; and sending you a link to view this Privacy Policy, Terms and Conditions, and our safety leaflet.

We also collect certain Personal Information through your use of a mobile device, such as smartphones, tablets and iPads. This information includes your mobile identifier, device type and IP address. To learn more about how to control the collection of the information we collected about you from such devices, please see the Site Usage Information & Cookies section below.


How Personal Information We Collect is Used

The Personal Information collected is combined with other information collected about you and is used and disclosed in a number of ways by us, to help us better understand and serve our customers, including:

  • Providing you with, or otherwise responding to your requests for, information and/or services, including but not limited to e-newsletters, marketing programs, forward-to-a-friend or other options in our marketing programs;
  • Enabling you to make an online booking in order to reserve a bay at our Locations;
  • Providing you with information about new products or services, events at our Locations, events that Topgolf sponsors, including contests, sweepstakes and surveys, and other special offers and marketing programs, which may include information about partner companies or other programs any of us or them are involved with;
  • Displaying a member’s first and last name on Leaderboards at a Topgolf Location as well as on any digital platform such as this Site;
  • Enhancing our Guest experiences at our Locations and on this Site;
  • Analysing customer behaviours and trends;
  • Conducting research and analysis and to otherwise measure the effectiveness of our online and offline marketing efforts and to develop products, services and marketing programs;
  • Coordinating program activities and communications with other marketing programs conducted by us.

We do not sell or rent to third parties any of the Personal Information that you provide to us through this Site or at our Locations, or authorise any of our suppliers to sell or rent any such Personal Information, and we do not authorise any of our suppliers to make independent use of your Personal Information for their own purposes, including (but not limited to) direct marketing.  However, aggregated information about customers utilising this Site, our social media pages (e.g., Likes, impressions, views), in surveys or otherwise providing information to Topgolf will be utilised by Topgolf and/or suppliers in connection with research, benchmarking and other like uses related to general usage analytics.

We do not retain your Personal Information for longer than is necessary to carry out the functions to which you provided the information.


Site Usage Information & Cookies

Like most websites, this Site tracks the total number of visitors to our Site, the number of visitors to each page of our Site, pages visited per use, browser type, IP addresses, exit page, duration of use, and operating system type, in order to administer the Site and analyse trends and statistics to evaluate our visitors' preferences and the effectiveness of the Site. We share anonymous, aggregated statistics about visitors to this Site with third parties, and we allow third parties to collect aggregate data through this Site and/or supplier sites accessible from or through this Site for these purposes.

For purposes of collecting the aggregate data mentioned above and for other reasons stated here, this Site uses cookies and related technologies ("cookies") to enhance the browsing and usage experience on our Site. "Cookies" are small files or records that are placed on a visitor's device or browser (by us or a third party provider of ours) to collect information about your activities on our Site. The information captured about your activities on our Site will make it possible for us:

  • (i) To speed up navigation and provide you with custom-tailored content;
  • (ii) To remember information you gave to us so you don't have to re-enter it each time you visit the Site;
  • (iii) To monitor the effectiveness of certain marketing email campaigns;
  • (iv) To monitor the total number of visitors, pages viewed, and banners served on our Site;
  • (v) To enforce limitations on downloads described for online coupons and other similar offers.

  • If you refuse cookies, your experience on our Site may be affected — for example, you may not be able to utilise all of the functions on this Site. As detailed below, we also allow certain trusted partners to place cookies on our Site and services in order to provide personalised marketing to you.


    Advertising
    We use third-party advertising companies to place cookies on our Site and services in order serve ads when you visit our Site. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this Site and our services and other web sites in order to provide advertisements about goods and services of interest to you. Specifically, advertisers (including ad serving companies) may assume that people who interact with, view, or click targeted ads meet the targeting criteria - for example, people aged 30-50 from a particular geographic area. We do not provide any Personal Information to the advertiser when you interact with or view a targeted advertisement.

    Your Choices
    You can review your Internet browser settings, typically under the sections "Help" or "Internet Options" and use our cookie management page to exercise choices you have for certain cookies, including for interest-based advertising. If you disable or delete certain non-essential cookies, you might not be able to access or use important functions or features of this Site or services, and you may be required to re-enter your log-in details.  Please note you may also still receive advertisements from the relevant ad serving company you opted out of, but the ads will not be tailored to your interests. For our mobile app, please review your device settings or third party tools available. 


    Contests/Sweepstakes

    On occasion, Topgolf may conduct or sponsor contests/sweepstakes with the opportunity to win prizes. Each contest/sweepstakes has its own terms and conditions ("Official Contest/Sweepstakes Rules"). As part of entering a contest or sweepstakes online through this Site or through a third party provider site, certain Personal Information (including your name, address, phone number) is required. This information will be used as described in the applicable Official Contest/Sweepstakes Rules. 


    Sharing Your Personal Information

    We share your Personal Information with service providers, such as email marketing service providers, for purposes of providing the Site and services to you. We require these service providers to provide reasonable security for Personal Information and to only use your Personal Information on our behalf. 

    The law requires that we, and our suppliers may be required to, share your Personal Information pursuant to judicial or governmental subpoenas, warrants or other like orders. If we are required to do so, we will, of course, obey the law. In addition, notwithstanding any term to the contrary in this Privacy Policy, we and our suppliers reserve the right to use and disclose your Personal Information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, and/or violations of this Site's Terms and Conditions statement as required by law.

    In the event of a transfer or sale of some or all of our business or assets, we will disclose your Personal Information to those involved in such a transfer or sale of business or assets.


    Children's Privacy

    We do not knowingly collect any Personal Information from children under the age of thirteen (13) years. This Site is directed to persons who are at least thirteen (13) years of age. If a parent or guardian is made aware that a child under the age of 13 has provided us with Personal Information through any point of contact, we ask to be contacted at the below address or email address, and we will delete the information.
    If Topgolf has actual knowledge that Personal Information about a person under the age of 13 has been collected without appropriate parental consent, then Topgolf will take the appropriate steps to delete such information. In our Locations, children under the age of thirteen can provide their parents/guardians' details to sign up for membership, or alternatively not provide personal details.


    Security of Your Personal Information

    Topgolf takes and requires that its suppliers take appropriate steps to keep your Personal Information confidential. Although we can't guarantee that there will never be a security problem, we have in place appropriate security measures to guard against the loss or misuse of the information collected on this Site and at our Locations.


    Changes in Our Privacy Policy

    We reserve the right to change our Privacy Policy from time to time — for example, by altering our policy on sharing Personal Information. Be sure to check this page periodically for updates, and we will ask for your consent to the updates if required by applicable law.


    Changing Your Information - Data Subject Rights

    Moved? Changed e-mail addresses? If you need to update or verify your Personal Information, please contact us as detailed below. Upon request, Topgolf will remove your Personal Information from our active database as soon as reasonably possible, unless we need to retain information for dispute resolution, troubleshooting and other valid legal or business reasons.

    Where required by applicable law, you also have the right to:

  • Obtain confirmation of the existence of certain Personal Information relating to you;
  • To verify its content, origin, and accuracy;
  • The right to access, review, obtain a copy, port, delete, or to block or withdraw consent to the processing of certain Personal Information (without affecting the lawfulness of processing based on consent before its withdrawal), by contacting us as detailed below; and
  • Object to our use of Personal Information for direct marketing.

  • Please note that we need to retain certain Personal Information as required or permitted by applicable law.

    Contact us at email update@topgolf.com or in writing at Topgolf Ltd., Kinetic Business Centre, Theobald Street, Borehamwood, Hertfordshire, WD6 4PJ, ATTN: Marketing Resources to request access to or exercise rights to your Personal Information.

    This Site provides links to websites not operated by Topgolf, including our suppliers or partners. Topgolf requires that its suppliers take steps to keep your Personal Information confidential. Notwithstanding the foregoing, Topgolf assumes no responsibility for third party websites, including (but not limited to) the privacy practices of these third party sites. We encourage you to be aware of this when you leave this Site, and we recommend that you review the privacy policies of every website that collects Personal Information from you. This Privacy Policy applies only to this Site and our Locations.

    Although we endeavor to alert you when you are about to leave our Site when you click on a link to a third party site, Topgolf does not guarantee that you will receive this alert when you leave this Site. It is your responsibility to determine when you have left this Site.


    Cross-Border Data Transfers

    Our computer systems are currently based in the United States, so your Personal Information will be processed by us in the U.S. where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. Where permitted by applicable law, by submitting your Personal Information to this Site and Locations, you consent to the transfer of your Personal Information to the United States. We take steps to securely maintain Personal Information transferred to the United States.


    CCTV

    We use CCTV at all of our Locations. All Locations provide notice of CCTV operation. Coverage includes, but it is not limited to, the entrance, carpark, the restaurant, all corridors and walkways, and the bays. CCTV is not used in personal locations such as toilets or changing rooms. We use CCTV to view and record individuals on, and around, our premises for the security of our Staff and Guests. CCTV may be shared with the Police to assist in any criminal investigations, and with our insurance company for evidential purposes. For any queries as to the use of CCTV in our Locations, email privacy@topgolf.com.


    Other Issues

    What is the legal basis of processing?
    Some jurisdictions require an explanation of the legal basis for the collection and processing of Personal Information. We have several different legal grounds on which we collect and process Personal Information, including:

  • (a) As necessary to perform a transaction (such as when we respond to your requests);
  • (b) As necessary to comply with a legal obligation (such as when we use Personal Information for recordkeeping to substantiate tax liability);
  • (c) Consent (where you have provided consent as appropriate under applicable law, such as for marketing or certain cookies); and
  • (d) Necessary for legitimate interests (such as when we act to maintain our business generally).

  • With respect to legitimate interests, except where such interests are overridden by the interests or fundamental rights and freedoms of you which require protection of Personal Information, such legitimate interests are the fulfilment of the processing purposes described in this Privacy Policy that are not necessary for the performance of a contract or for our compliance with a legal obligation to which we are subject.

    What are the consequences of not providing Personal Information?
    You are not required to provide all Personal Information identified in this Privacy Policy to use the Site or services, but certain functionality will not be available if you do not provide Personal Information.  If you do not provide Personal Information, we may not be able to enter you into contests, respond to your requests, or provide you with marketing that we believe you would find valuable.

    Do we engage in automated decision-making without human intervention?
    We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or otherwise significantly affects you.

    Does the Site honour do-not-track ("DNT") signals sent via browsers?
    Given the divergent practices of organisations that offer browsers and the lack of a standard in the marketplace, we generally do not respond to DNT signals at this time.

    How long do we retain Personal Information?
    We typically retain Personal Information related to marketing activities for as long as you accept marketing communications from us, and we will securely delete such data in accordance with applicable law upon request.  For Personal Information that we collect and process for other purposes, we typically retain such Personal Information for no longer than the period necessary to fulfill the purposes outlined in this Privacy Policy, and as otherwise needed to address tax, corporate, compliance, litigation, and other legal rights and obligations. Personal Information provided to us for the purpose of creating you a membership to play Topgolf with remain on our system for as long as the membership exists. In compliance with GDPR you may, at any time, request we alter, add or remove your Personal Information. However, should you choose to exercise this right, it may affect your Topgolf experience, for example (but not limited to) by not registering each ball under your name. A request to remove your membership will result in your membership with Topgolf being terminated and does not entitle you to a refund on any membership or lost games/credits.


    Questions and More Information

    If you have any questions regarding our Privacy Policy, please contact us by sending an email to privacy@topgolf.com or writing to us at Topgolf Ltd., Kinetic Business Centre, Theobald Street, Borehamwood, Hertfordshire, WD6 4PJ.

    For privacy requests, please complete our privacy request form.



    This Privacy Policy was last updated: November 4th, 2019

    This Privacy Policy is effective as of: May 25, 2018

    About Topgolf Entertainment Group Topgolf Entertainment Group is a global sports and entertainment community that connects nearly 100 million fans in meaningful ways through the experiences we create, the innovation we champion and the good that we do. What began as a technology that enhanced the game of golf now encompasses a range of unmatched experiences where communities can discover common ground. More About TEG »

    Indicates link opens an external site which may not meet accessibility guidelines.
    Open Australia Message

    Topgolf Australia

    It looks like you are visiting from the Australia region.

    Redirect to topgolf.com.au

    Continue topgolf.com