TOPGOLF ARCADE
1.INTRODUCTION
1.1 By registering for, purchasing, or otherwise acquiring a Topgolf Arcade Play Card you agree to abide by and be bound by these terms and conditions as amended and updated from time to time (the “Terms”).
1.2 A Topgolf Arcade Play Card is provided by Topgolf Ltd and is only valid at Topgolf Watford.
2. Topgolf Arcade Play Card/CREDITS
REGISTRATION
2.1 Topgolf Arcade Play Cards can be registered at the prize counter, or at a self-service kiosk on the premises.
2.2 Any personal details shared with us will be stored on our database and will not be sold to third parties. Your details may be used to contact you for marketing purposes or in the event your card has been lost.
PURCHASE
3.1 A Topgolf Arcade Play Card can be obtained for free by:
3.1.1 Visiting Topgolf Watford premises when purchasing credits.
3.1.2 Purchasing Topgolf Arcade Play credits at the prize counter on premises.
3.1.3 Purchasing Topgolf Arcade Play credits at a self-service kiosk on premises.
3.2 Topgolf Arcade Play Cards can be reloaded with credits at the counter or at a self-service kiosk on premises.
3.3 Minimum transaction amounts may apply to the purchase of credits.
3.4 Topgolf Arcade Play Cards and credits are non-refundable and non-redeemable.
3.4.1 Bonus credit are awarded when loading your card with a pre-defined amount of credit, details can be found on the self-serve kiosks.
3.4.2 Bonus Credits will be used after Cash Credits.
3.4.3 Bonus Credits can be utilised on all arcade machines with the exception of change machines.
3.4.4 Bonus Credits cannot be refunded, or exchanged for cash
BALANCE
3.5 Credit balances will be shown each time a Topgolf Arcade Play Card is used.
3.6 Credit balances can also be checked at any time at the counter, or self-service kiosk on premises.
OPERATION AND USE
3.7 Topgolf Arcade Play Cards are required to activate games on the premises with electronic readers attached to them.
3.8 You may use credits to play games by tapping the card on the card reader of the desired machine. Credits appropriate to the cost of play will be deducted from the Topgolf Arcade Play Card and your remaining balance will be displayed on the machine.
3.9 The game credit price of play will be displayed on each machine and will vary in value for each machine depending on the type of machine. Topgolf reserve the right to vary the price to play any game at any time without notice.
3.10 In some instances, using a Topgolf Arcade Play Card to add further credits will not be permitted until the current game has concluded.
3.11 Where there is an insufficient balance of credits to play a particular game, participation will not be permitted.
CANCELLATION / EXPIRY
3.12 Topgolf may suspend or cancel Topgolf Arcade Play Cards at any time without notice.
3.13 Suspension or cancelation is at our sole discretion and may be as a result of: breach of the terms of use of a machine; machine interference; any fraudulent, improper, or collusive play; or any breach of these terms.
3.14 All Topgolf Arcade Play Cards will expire after a period of 12 calendar months of non-use.
3.15 Where suspension, cancellation or expiration occurs, all outstanding credits and ticket balances will be forfeit and no reimbursement or compensation will be provided by Topgolf under any circumstances.
3.16 Topgolf accept no liability for suspended, cancelled, or expired Topgolf Arcade Play Cards.
Balance Errors/Discrepancies
3.17 Topgolf retain the right to alter, amend or correct any credit or ticket balance in the event of any error or discrepancy we identify.
3.18 If You have any queries or concerns about your credit or ticket balance you must notify us of this within 30 days of any disputed transaction. Topgolf will investigate any notified issue and provide you with an update within 30 days of notification of the dispute. Absent any manifest error on our part, data and results retained by each machine shall be determinative.
LOSS OR DAMAGE
3.19 Topgolf is not responsible for the loss, theft, or damage of any Topgolf Arcade Play Card.
3.20 It is your responsibility to keep your Topgolf Arcade Play Card safe. Topgolf accept no liability for any misuse of Topgolf Arcade Play Cards by any third party resulting from any unsafe practices.
3.21 It is your responsibility to notify us if Your Topgolf Arcade Play Card is lost or stolen.
4. TICKETS
4.1 Some games on premises will load tickets automatically to your Topgolf Arcade Play Card. Tickets can be exchanged for prizes at the prize counter.
4.1.1 Ticket wins from coin pushers must be collected on the completion of your playing time, by tapping the reader.
4.2 Each ticket has the value of one (1).
4.3 Tickets do not have any cash value and may not be transferred, refunded, or exchanged.
4.6 Ticket balances can be retained on a Topgolf Arcade Play Card and redeemed at a later date if so required, provided the Topgolf Arcade Play Card has not expired in line with clause 3.14.
4.7 On redemption, the ticket balance will be reduced according to the number of tickets required for the requisite prize. Any unredeemed balance will be retained on the Topgolf Arcade Play Card for future use, provided the Topgolf Arcade Play Card has not expired in line with clause 3.14.
4.8 Ticket balances can be checked at any time at the prize counter, or self-service kiosk.