Need some help with your Topgolf Charlotte - Southwest experience or have burning questions that you need answered pronto? Just click on one of the sections below to find the answer. If you need more assistance, send us a message.
What is Topgolf?
In short, we’re a sports entertainment complex that features an inclusive, high-tech golf game that everyone can enjoy. Paired with an outstanding food and beverage menu, climate-controlled hitting bays and music, every Topgolf has an energetic hum that you can feel right when you walk through the door.
What health and safety measures are you implementing?
At Topgolf, safety has been and remains our #1 priority. We are committed to maintaining a clean, welcoming and fun environment to keep our Guests and Associates healthy and safe.
Since introducing our Commitment to Play Safely, we’ve followed guidance from the CDC and remained in compliance with any state and local government mandates – and we’ll continue to do that now and moving forward. With this in mind, Topgolf no longer requires Guests or fully vaccinated Topgolf Associates to wear a mask in our venues, except where required by state or local laws or regulations.
Safely-Spaced Hitting Bays
An outdoor and spacious experience for all Guests with 11 feet from tee to tee.
Highest Standard of Cleanliness
The entire venue is cleaned throughout the day and all common areas are regularly disinfected. Golf clubs, golf balls, game screens and other frequently touched bay surfaces will be disinfected between each group.
Associate Health and Safety
We require our Associates to complete a wellness check prior to starting to work. Additionally, all Associates must follow frequent handwashing protocols, per CDC guidelines.
For additional frequently asked questions pertaining to our health and safety measures, please visit topgolf.com/playsafely.
What makes Topgolf so high-tech?
Our patented technology allows you to track your golf ball and accurately score each shot based on the target it enters. Which also means we can’t get into the details of how it actually works.
Topgolf venues are also adding Toptracer technology, allowing you to see a real-time trace of your ball's flight path as well as insights into speed, distance, angle and accuracy. Basically, everything you’d ever want to know about your shot. Learn more and see which venues have Toptracer available here.
Are you open on (insert holiday)?
We are open every holiday except Thanksgiving and Christmas. So yes, we’re open on Groundhog’s Day and Flag Day.
How much does it cost?
Prices depend on your venue, so please refer to your venue’s page at topgolf.com/locations for specific details on the price of game play. Keep in mind, our pricing is by the bay per hour, not per person. That makes all the difference.
How many people can play at once?
Up to 6 players can be in a bay and play. For safety reasons, only one person can be hitting at one time.
Are there any age restrictions?
Anyone under 16 must be supervised by a Guest 21+ at all times. Anyone under 18 must be supervised by a Guest 21+ after 9:00pm.
What are your rules?
At Topgolf, everyone's well-being is very important. We are committed to providing an excellent experience in a welcoming and inclusive environment so we can have fun together. Combining a few laughs, great food, and hours of Topgolf can create some epic memories. So for all parties involved, and we do mean parties, please follow our code of conduct:
- We are committed to providing a positive experience for all our Guests and we do not tolerate any acts of racism, violence or discrimination.
- Obey all verbal and posted rules and instructions. Use common sense to protect yourself and others.
- All players must hit from the mat at all times. No running starts (we all loved that movie too).
- Only the person hitting a ball should stand beyond the red line. All other players should stand behind the red line at all times. Players are responsible for the safety of others around them and should always check their surroundings before swinging a club.
- Aim for the targets at all times - how else are you going to score? Hitting golf balls over the boundary netting is prohibited, and all players are responsible for damages or injuries caused by any balls hit outside of the premises. (Topgolf balls report back to us when they’ve lost their way outside our nets…)
- Throwing golf balls is prohibited.
- Players must stay behind the yellow line at all times. Please take extra care when playing from upstairs bays.
- Any Guest under 16, or under 18 after 9pm, must always be supervised by a Guest over 21.
- Topgolf is a smoke-free environment. This policy encompasses all forms of smoking; therefore e-cigarettes, pipes, hookahs, and chewing tobacco are not permitted on the premises.
- Topgolf is not responsible for lost or stolen items.
Thank you for being courteous and respectful to all Guests & Associates while enjoying your time at Topgolf.
Do you allow pets or service animals?
Topgolf is a pet-free venue - this includes pets, therapy and emotional support or comfort animals. The only exception is for service animals aiding a Guest with a disability.
Where can I buy Topgolf Gift Cards?
Topgolf gift cards can be purchased online at topgolf.com/giftcards or at any of our venues. Whether you want to send a traditional gift card through the mail or a digital card instantly, we’ve got you covered.
Are there any fees?
No. There are no fees associated with Topgolf Gift Cards. You will only be charged the face value of the Gift Card and shipping. eGift Cards are sent via email and incur no shipping charges.
When will my recipient receive their Gift Card?
Digital: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the "eGift Cards" section below for more about eGift Cards.
Physical: Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
What can I purchase with my Topgolf Gift Card?
Topgolf Gift Cards are redeemable on game play, food and drinks, Lifetime Memberships, lessons, and gear in our lobby.
Can I purchase a Gift Card if I live outside the US?
International purchases for Gift Cards can be processed using the PayPal payment option for eGift Cards or physical Gift Cards delivered to a US address.
Where can I learn more about Topgolf Gift Cards?
View more Topgolf Gift Card questions on our FAQ page.
Reservations & Events
Do you take reservations?
We sure do! You can reserve a bay (for 1-6 players) or book multiple bays (for 7+ players), ahead of time at any of our U.S. venues. Options available vary by venue, so click below to start planning, check availability and view pricing.
Feeling spontaneous? Walk-in Guests are always welcome, so come on in.
Are reservations required?
Nope! Walk-in Guests are always welcome, so come on in.
Can I reserve a bay over the phone?
Our team is unable to take reservations over the phone. BUT we’ve made reserving a bay much simpler than talking to a human being. Our online booking tool lets you check availability and reserve any open time slot in just a few clicks.
How far in advance can I book?
Reserve 1 Bay (for 1-6 players): Up to 7 days in advance*. Time slots become available at 6 a.m. local time 7 days out, so don't be alarmed if you check at midnight and don't see any availability yet! Set that alarm if you're anxious and be the first to snag a bay.
Book 2+ Bays (for 7+ players): You can book a day, weeks or even months in advance!
Click below to start planning, check availability and view pricing.
*May vary by venue
Reservations are sold out online - can I still make one?
We only allocate a portion of our bays to Reservations, and all reservation bay availability is published online 7 days in advance. If showing sold out online, unfortunately that means no additional reservations are available on that date/time. Walk-in's are always welcome though, so come on in!
Pro tip: reservations become available at 6 a.m. local time 7 days out, so don't be alarmed if you check at midnight and don't see any availability yet! Set that alarm if you're anxious and be the first to snag a bay. Also note, if a guest with a reservation cancels, that reservation bay is added back into online inventory and becomes available for a new guest to snag.
Can I use a Gift Card to pay for my reservation or event?
You can! Gift Cards may be redeemed online at checkout when reserving 1 bay for U.S. Topgolf locations (2 bay availability at select venues). Please note that Gift cards cannot be applied toward deposits for events of 2+ bays, but can be used toward your remaining balance day-of.
What do you do for birthdays?
We’ll do whatever you want to make that day even more special. Whether you want a big party or a small gathering, it’s your day and we’re here to help. To get the ball rolling, head over to topgolf.com/events.
Can I bring a cake?
If that will make your experience sweeter, then heck yeah! We require that all cakes be store-bought with clearly-labeled ingredients in case of allergies because we care about the safety and well-being of all our Guests. Please note we cannot store your cake - the only exception is ice cream cake which we can store temporarily in our freezer as long as it is in a covered/sealed container.
Food & Beverage
Do you have a contactless menu option?
All Topgolf locations have a contactless menu option available to view our full food & beverage menu. Just scan the QR code at the table/bay with your mobile device. You can also access the menu by visiting topgolf.com/menu.
Do you have any vegetarian options?
Yes, several items on our menu are vegetarian or can be modified to be vegetarian:
- Vegetarian: Cheesy Macaroni Bites, Warm Pretzel Bites, Guac & Chips, Craft Beer Queso, Signature Nachos – Bean, Harvest Hummus, Margherita Flatbread, French Fries, Tater Tots, Injectable Donut Holes, Double Trouble Cookie Skillet, Cookie Crumble Sundae and Kids Grilled Cheese
- Sub a Veggie Patty on any of our burgers
Do you have any gluten-friendly options?
The below items can be modified to be gluten-friendly:
- Pepperoni Flatbread > Sub a Gluten-Friendly Crust for $2
- Margherita Flatbread > Sub a Gluten-Friendly Crust for $2
- Harvest Hummus > Gluten-Friendly Without Naan Bread
- Turkey Avocado Wrap > Available as a Gluten-Friendly Salad
- Cobb Salad > Gluten-Friendly
Do you have any vegan options?
We do not currently have any vegan specific options on our menu.
Can I bring in my own food?
We do not permit outside food or beverage to be brought in due to health and safety practices. The only exception is for store-bought cakes with clearly-labeled ingredients for birthdays or other celebrations. Please note we cannot store your cake - the only exception is ice cream cake which we can store temporarily in our freezer as long as it is in a covered/sealed container.
Why has your menu changed?
Our current menu has been tailored to ensure the safest and best possible guest experience during this time. As soon as anything new or a favorite item is added back to our menus, we will let our guests know! Get all the latest updates delivered straight to your inbox when you sign up for Topgolf emails or text alerts.
Allergens and gluten notice
Important Notice: Products containing allergens and gluten are stored in this kitchen. Please be aware that there may be a chance of cross-contact so we cannot guarantee these products for those with a food allergy or celiac disease. Guests are advised to consider this information as it relates to their individual dietary needs and requirements. Before placing your order, please inform your server if a person in your party has a food allergy.
What is the purpose of a membership?
Our Lifetime membership is $5 plus tax, and it allows you to play at any Topgolf venue in the United States. When you get to the bay, just type in your phone number/email (or swipe your Membership Card at select venues) at the game panel and our technology will track your score by name and store them in the Topgolf App. Additional membership types are available, learn more here.
*Not valid at Lounge, Swing Suite and Toptracer Range locations.
What is a Platinum membership?
A Platinum Membership includes unlimited play for up to six players during platinum hours and priority access to jump to the top of the wait list at any time at Topgolf -- even during our most popular times. See all Platinum membership perks here.
How much does it cost to rent clubs?
Zero dollars. Free. Nothing. All our clubs are complimentary to use during game play. We have clubs for men, ladies, left-handers, right-handers, kids, and toddlers for your convenience. Men’s and women’s clubs are already in each bay.
Can I bring my own clubs?
If you’re more comfortable playing with your own clubs, we have designated areas within our bays to store them. We will also store your clubs in our club room if we happen to be on a wait so that you can enjoy our venue without lugging them around.
Do you close due to weather?
Unless it’s an extreme weather event, nothing can stop a good time at Topgolf, not even rain or snow. Our venues are all-weather facilities with covered hitting bays that are fitted with fans for the summer and heaters for the winter.
Do you guys serve alcohol and food?
Do we ever! Each Topgolf venue has a full bar with local brews to classic cocktails and a chef-driven menu led by an accomplished Executive Chef. With shareable portions and fresh, high-quality ingredients, you'll find the food and drinks as enjoyable as the games. Once in a bay, our Bay Hosts are happy to get all the eats and sips you want while you play.
Topgolf reserves the right not to serve alcohol to any Guest under 21, even if state law allows service in the presence of a parent or guardian.
Do you guys have an area for kids?
At most of our venues, we have complimentary Xbox, shuffleboard, foosball and games on the terrace. KidZone is not an actual area within the venue but a club that puts on academies in the spring, summer and fall to help better your child’s game. To enroll in one, check out topgolf.com/kidzone.
Do you have parking?
Yes, we have general parking. And if you don’t want to park your own car, we have valet parking at some venues. And if you don’t want to drive your own car to Topgolf, get a ride with our partner Lyft. We’ve got you covered no matter how you want to get here.