Our Commitment to Play Safely

We continue to follow our existing industry-leading protocols, which prepare us for unforeseen events like COVID-19. We’ve made changes to protect you and our Associates.

We have new social distancing guidelines, new protocols to keep our Associates healthy and safe, and enhanced disinfecting measures in our outdoor hitting bays.

Topgolf is committed to creating an environment where everyone can play with confidence. We ask that you join us in our Commitment to Play Safely by keeping these things in mind on your next visit:

• Remember to social distance responsibly
• If you’re feeling ill, save your swing for the next time
• If you’ve tested positive for COVID-19, please be sure to stay home until you are well
• Wash hands or use hand sanitizer that is provided in the venue before and after game play

All Associates are required to enter the venue via a designated Associate door and have a health check on arrival. All Associates are required to wear masks at all times, follow frequent handwashing protocols, per CDC guidelines, and socially distance during breaks and meetings.

We have proactively developed a protocol for protecting the health of our teams and Guests should an Associate be diagnosed with COVID-19.

• First, our Associates must inform Topgolf management should they test positive.
• We also conduct Associate health screenings during shift check-ins, which include temperature checks.
• For the safety of our teams and Guests, if an Associate were to have a confirmed diagnosis or does not pass the check-in health screening, the Associate would not be able to return to work in the venue until meeting current CDC guidelines for discontinuing self-isolation.
• Our dedicated Safety team will inform local health authorities of any positive cases, who will then enact their protocols, if needed, to inform others who they deem to be at risk.
• Our venue management will review work schedules and in-venue camera footage to identify other Topgolf Associates who may have been exposed. Per current CDC guidance, you must be within six feet for 15 cumulative minutes or more to be considered at risk of exposure.
• We have communication protocols in place to inform teams should a positive case occur. We will always do this in a manner that respects an Associate’s privacy and will not disclose an Associate’s personal health information.
• As part of our Caring Core Value, if an Associate expresses discomfort in working for health and safety reasons related to COVID-19, we will work with the Associate on the options available to them.
• Finally, we have venue disinfection protocols that continue on an ongoing basis, including our dedicated Porter staff responsible for disinfecting the venue throughout the day and after we close.

Our bays provide an outdoor and spacious experience for all Guests with protective bay dividers and 11 feet from tee to tee. Golf clubs, golf balls, game screens and other frequently touched bay surfaces will be disinfected between each group. New menus have been printed (access also available online through smart phone) and all plates, silverware, condiments will be removed from tables and brought to Guests once seated.

In an effort to minimize crowds on the tee line and maintain appropriate social distancing, our current policy includes a maximum of six people over the age of 2 per bay, which is being enforced across all Topgolf venues. This policy allows up to eight people per bay if children 2 years of age and under are included in your party*, however the number of people over 2 years of age is not to exceed six people. If the number of people in your party exceeds this, we invite you to book two bays at the venue to ensure your group has a fun and safe experience. Thank you for your understanding as we work to help our Guests play safely.

*This policy excludes venue locations where local mandates require additional capacity restrictions.

Guests will be greeted at the front stairs to the venue and explained the new safety measures. Six-foot social distancing markers are placed throughout the lobby and the check-in desk has a safety barrier to mitigate person-to-person contact.

If at capacity, Guests will be asked to wait in their cars or a designated area and not congregate. A text message will be sent when bays are ready.

In some of our venues, Guests are required to wear a facemask due to Local or State orders. Please check the requirements for your venue. While facemasks are not required in all venues, we do strongly encourage our Guests to wear one in all common areas of the venue.

To ensure the safety of our Guests and Associates, we will not be accepting cash as a form of payment. All Guests are requested to pay using a valid credit or debit card.

We encourage Guests to bring their own golf clubs, but it’s not necessary. We will continue to provide all Guests with access to complimentary golf clubs, which are disinfected after each group.

According to FDA, there is currently no evidence to suggest that food produced in the United States can transmit COVID-19.

Yes. Event guests are required to follow the same safety standards as our walk-in guests with additional safety measures taken during the event experience including a new approach to check-in, food service and mingling. The size of the party allowed depends on local guidelines and health standards. We are evaluating our approach daily and encourage you to contact the sales experts at your local venue for the most updated capacity allowances.