Frequently Asked Questions
Need some help with your Topgolf experience or have burning questions that you need answered pronto? Just click on one of the sections below to find the answer. If you need more assistance, send us a message.
In short, we’re a sports entertainment complex that features an inclusive, high-tech golf game that everyone can enjoy. Paired with an outstanding food and beverage menu, climate-controlled hitting bays and music, every Topgolf has an energetic hum that you can feel right when you walk through the door.
At Topgolf, safety has been and remains our #1 priority. We are committed to maintaining a clean, welcoming and fun environment to keep our Guests and Associates healthy and safe.
Since introducing our Commitment to Play Safely, we’ve followed guidance from the CDC and remained in compliance with any state and local government mandates – and we’ll continue to do that now and moving forward. With this in mind, Topgolf no longer requires Guests to wear a mask in our venues, except where required by state or local laws or regulations. A list of venues that still require facemasks to be worn can be viewed here.
Safely-Spaced Hitting Bays
An outdoor and spacious experience for all Guests with 11 feet from tee to tee.
Committed to Cleanliness
Topgolf has earned the Ecolab Science Certified™ seal at all US venues. Designed by the experts that help keep hospitals clean, The Ecolab Science Certified program requirements help ensure the venue is cleaned throughout the day and common areas are regularly disinfected. Learn more at ScienceCertified.com.
Associate Health and Safety
We require our Associates to complete a wellness check prior to starting to work. Additionally, all Associates must follow frequent handwashing protocols, per CDC guidelines.
For additional frequently asked questions pertaining to our health and safety measures, please visit topgolf.com/playsafely.
Our patented technology allows you to track your golf ball and accurately score each shot based on the target it enters. Which also means we can’t get into the details of how it actually works.
Topgolf venues are also adding Toptracer technology, allowing you to see a real-time trace of your ball's flight path as well as insights into speed, distance, angle and accuracy. Basically, everything you’d ever want to know about your shot. Learn more and see which games are available here.
We are open every holiday except Thanksgiving and Christmas. So yes, we’re open on Groundhog’s Day and Flag Day.
Prices depend on your venue, so please refer to your venue’s page at topgolf.com/locations for specific details on the price of game play. Keep in mind, our pricing is by the bay per hour, not per person. That makes all the difference.
Our bays comfortably accommodate 6 people with a max of 6 playing the game, but up to 8 people can be in a bay. For safety reasons, only one person can be hitting at one time.
Anyone under 16 must be supervised by a Guest 21+ at all times. Anyone under 18 must be supervised by a Guest 21+ after 9:00pm.
At Topgolf, everyone's well-being is very important. We are committed to providing an excellent experience in a welcoming and inclusive environment so we can have fun together. Combining a few laughs, great food, and hours of Topgolf can create some epic memories. So for all parties involved, and we do mean parties, please follow our code of conduct:
- We are committed to providing a positive experience for all our Guests and we do not tolerate any acts of racism, violence or discrimination.
- Obey all verbal and posted rules and instructions. Use common sense to protect yourself and others.
- All players must hit from the mat at all times. No running starts (we all loved that movie too).
- Only the person hitting a ball should stand beyond the red line. All other players should stand behind the red line at all times. Players are responsible for the safety of others around them and should always check their surroundings before swinging a club.
- Aim for the targets at all times - how else are you going to score? Hitting golf balls over the boundary netting is prohibited, and all players are responsible for damages or injuries caused by any balls hit outside of the premises. (Topgolf balls report back to us when they’ve lost their way outside our nets…)
- Throwing golf balls is prohibited.
- Any Guest under 16, or under 18 after 9pm, must always be supervised by a Guest over 21.
- Players must stay behind the yellow line at all times. Please take extra care when playing from upstairs bays.
- Topgolf is not responsible for lost or stolen items.
Thank you for being courteous and respectful to all Guests & Associates while enjoying your time at Topgolf.
Topgolf is a pet-free venue - this includes pets, therapy and emotional support or comfort animals. The only exception is for service animals aiding a Guest with a disability.
Only small flash photography cameras, point-and-shoot cameras, and cell phones will be allowed for filming at our venues, but no professional lenses or lenses over 3" are permitted. A gimble to stabilize the phone/camera is fine. No drones or audio recorders allowed.
If a professional filming crew or a bigger camera(s) is being brought into the venue, please send your filming request to email@example.com a minimum of five business days in advanced for review.
NOTE: We do not allow drones or GoPros attached to any Topgolf property.
Topgolf Gift Cards are available for purchase online, at any of our Topgolf locations throughout the U.S., thousands of retail locations including Target, Walmart, Kroger, Home Depot, Lowes and more (vary by region), and on Amazon.
No. There are no fees associated with Topgolf Gift Cards. You will only be charged the face value of the Gift Card and shipping. eGift Cards are sent via email and incur no shipping charges.
Digital: Your eGift Card will be sent via email on the delivery date and time you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent at the time of the scheduled delivery date.
Physical: Due to COVID-19, processing and shipping times have been impacted. Please allow 1-3 business days for order processing prior to shipping. Delivery times are then determined by the shipping method selected. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
Topgolf Gift Cards are redeemable on game play, online reservations, food and drinks, Lifetime Memberships, lessons, and gear in our lobby.
Please note that Gift cards cannot be used toward payment for Platinum Memberships and merchandise on shop.topgolf.com, as well as toward deposits for events of 2+ bays (can be used towards remaining balance day-of).
International purchases for Gift Cards can be processed using the PayPal payment option for eGift Cards or physical Gift Cards delivered to a US address.
View more Topgolf Gift Card questions on our FAQ page.
We sure do! You can reserve a bay (for 1-6 people) or book multiple bays (for 7+ people) ahead of time at any of our U.S. venues. Options available vary by venue, so click below to start planning, check availability and view pricing.
Feeling spontaneous? Walk-in Guests are always welcome, so come on in! Or you can join the waitlist for Topgolf from anywhere on the day of your visit -- exclusively through the Topgolf App.
Nope! Walk-in Guests are always welcome, so come on in.Or you can join the waitlist for Topgolf from anywhere on the day of your visit -- exclusively through the Topgolf App.
Our team is unable to take reservations over the phone, but we’ve made reserving a bay much simpler than talking to a human being. Our online booking tool lets you check availability and reserve any open time slot in just a few clicks.
Reserve 1 Bay (for 1-6 players): Up to 7 days in advance*. Time slots become available at 6 a.m. local time 7 days out, so don't be alarmed if you check at midnight and don't see any availability yet! Set that alarm if you're anxious and be the first to snag a bay.
Book 2+ Bays (for 7+ players): You can book a day, weeks or even months in advance!
Click below to start planning, check availability and view pricing.
*May vary by venue.
We only allocate a portion of our bays to Reservations, and all reservation bay availability is published online 7 days in advance. If showing sold out online, unfortunately that means no additional reservations are available on that date/time. Walk-in's are always welcome though, so come on in!
Pro tip: reservations become available at 6 a.m. local time 7 days out, so don't be alarmed if you check at midnight and don't see any availability yet! Set that alarm if you're anxious and be the first to snag a bay. Also note, if a guest with a reservation cancels, that reservation bay is added back into online inventory and becomes available for a new guest to snag.
You can! Gift Cards may be redeemed online at checkout when reserving 1 bay for U.S. Topgolf locations (2 bay availability at select venues). Please note that Gift cards cannot be applied toward deposits for events of 2+ bays, but can be used toward your remaining balance day-of.
Every morning our Event Sales Associates wake up and can't wait to help you put on an awesome event. Events at Topgolf start with a minimum of 7 people (2+ bays), so if that's what you're looking for, head over to topgolf.com/events or call our Events team at 214-453-5660 to start planning your epic outing.
We’ll do whatever you want to make that day even more special. Whether you want a big party or a small gathering, it’s your day and we’re here to help. To get the ball rolling, head over to topgolf.com/events.
If that will make your experience sweeter, then heck yeah! We require that all cakes be store-bought with clearly-labeled ingredients in case of allergies because we care about the safety and well-being of all our Guests. Please note we cannot store your cake - the only exception is ice cream cake which we can store temporarily in our freezer as long as it is in a covered/sealed container.
Yes, several items on our menu are vegetarian or can be modified to be vegetarian:
- Cheesy Macaroni Bites without sauce
- Warm Pretzel Bites
- Guac & Chips
- Nacho Average Nachos - Bean
- Harvest Hummus
- Margherita Flatbread
- French Fries
- Tater Tots
- Injectable Donut Holes
- Double Trouble Cookie Skillet
- Cookie Crumble Sundae
- Kids Grilled Cheese
Modifications: Sub a Black Bean Patty on any of our burgers.
Items that are or can be modified to be gluten-friendly:
- Queso Blanco & Chips
- Guac & Chips
- Buffalo Chicken Dip without Cheddar Jack Topping
- Harvest Hummus
- Topgolf Wings Bone-In (Plain, Buffalo, Lemon Pepper, Garlic Parmesan)
- Any flatbread with Sub a Gluten-Friendly Crust
- Tres Tacos (Chicken, Shrimp, Steak)
- All-American and Smokehouse Burgers with Gluten-Friendly Bun
- Grilled Chicken Sandwich with Gluten-Friendly Bun
- Turkey Avocado Salad
- Cobb Salad
- Cheese Fries
- French Fries
- Tater Tots
Yes, we have items on our menu that are vegan or can be modified to be vegan.
We do not permit outside food or beverage to be brought in due to health and safety practices. The only exception is for store bought cakes for birthdays or other celebrations.
Important Notice: Products containing allergens and gluten are stored in this kitchen. Please be aware that there may be a chance of cross-contact so we cannot guarantee these products for those with a food allergy or celiac disease. Guests are advised to consider this information as it relates to their individual dietary needs and requirements. Before placing your order, please inform your server if a person in your party has a food allergy.
A Platinum Membership includes unlimited play for up to six players during platinum hours and priority access to jump to the top of the wait list at any time at Topgolf -- even during our most popular times. See all Platinum membership perks here.
Our Lifetime membership is $5 plus tax, and it allows you to play at any Topgolf venue in the United States. When you get to the bay, just type in your phone number/email (or swipe your Membership Card at select venues) at the game panel and our technology will track your score by name and store them in the Topgolf App. Additional membership types are available, learn more here.
*Not valid at Lounge, Swing Suite and Toptracer Range locations.
If you’re more comfortable playing with your own clubs, we have designated areas within our bays to store them. We will also store your clubs in our club room if we happen to be on a wait so that you can enjoy our venue without lugging them around.
Zero dollars. Free. Nothing. All our clubs are complimentary to use during game play. We have clubs for men, ladies, left-handers, right-handers, kids, and toddlers for your convenience. Men’s and women’s clubs are already in each bay.
Do we ever! Each Topgolf venue has a full bar with local brews to classic cocktails and a chef-driven menu led by an accomplished Executive Chef. With shareable portions and fresh, high-quality ingredients, you'll find the food and drinks as enjoyable as the games. Once in a bay, our Bay Hosts are happy to get all the eats and sips you want while you play.
Topgolf reserves the right not to serve alcohol to any Guest under 21, even if state law allows service in the presence of a parent or guardian.
At most of our venues, we have complimentary Xbox, shuffleboard, foosball and games on the terrace. We also put on academies in the spring and summer to help better your child’s game. To enroll in one, check out topgolf.com/families.
Yes, we have general parking. And if you don’t want to park your own car, we have valet parking at some venues. And if you don’t want to drive your own car to Topgolf, get a ride with our partner Lyft. We’ve got you covered no matter how you want to get here.
Unless it’s an extreme weather event, nothing can stop a good time at Topgolf, not even rain or snow. Our venues are all-weather facilities with covered hitting bays that are fitted with fans for the summer and heaters for the winter.