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Frequently Asked Questions

Topgolf Thornton

Need some help with your Topgolf Thornton experience or have a burning question that you need answered pronto? Just click on one of the sections below to find the answer. If you need more assistance, send us a message.

General FAQs

What is Topgolf?

In short, we’re a sports entertainment complex that features an inclusive, high-tech golf game that everyone can enjoy. Paired with an outstanding food and beverage menu, climate-controlled hitting bays and music, every Topgolf has an energetic hum that you can feel right when you walk through the door.

What health and safety measures are you implementing?

We are implementing new measures around Guest and Associate health and safety, and working with state and local health officials to ensure we are following reopening guidelines.

Facemask Requirements
In accordance with Local and State guidelines, Guests are required to wear facemasks at certain Topgolf venues. A list of those venues and requirements can be viewed here. Across all our venues, Guests are strongly encouraged to wear a facemask in all common areas.

Responsible Social Distancing
Six-foot social distancing markers will be displayed throughout common areas, along with a bay capacity limit of six people.

Safely-Spaced Hitting Bays
An outdoor and spacious experience for all Guests with protective bay dividers and 11 feet from tee to tee.

Highest Standard of Cleanliness
The entire venue is cleaned throughout the day and all common areas are regularly disinfected. Golf clubs, golf balls, game screens and other frequently touched bay surfaces will be disinfected between each group.

Associate Health and Safety
Every Associate is required to have a health check prior to starting work, wear a mask at all times and wear gloves while handling food and drink. Additionally, all Associates must follow frequent handwashing protocols, per CDC guidelines.

For additional frequently asked questions pertaining to our new health and safety measures, please visit topgolf.com/playsafely.

What makes Topgolf so high-tech?

Our patented technology allows you to track your golf ball and accurately score each shot based on the target it enters. Which also means we can’t get into the details of how it actually works.

Topgolf venues are also adding Toptracer technology, allowing you to see a real-time trace of your ball's flight path as well as insights into speed, distance, angle and accuracy. Basically, everything you’d ever want to know about your shot. Learn more and see which venues have Toptracer available here.

Are you open on (insert holiday)?

We are open every holiday except Thanksgiving and Christmas. So yes, we’re open on Groundhog’s Day and Flag Day.

How much does it cost?

That depends on your venue, so please refer to your venue’s page at topgolf.com/locations for specific details. Keep in mind, our pricing is by the bay per hour, not per person. That makes all the difference.

How many people can play at once?

Up to 6 people can be in a bay and play. For safety reasons, only one person can be hitting at one time.

Are there any age restrictions?

Anyone under 16 must be supervised by a Guest 21+ at all times. Anyone under 18 must be supervised by a Guest 21+ after 9:00pm.

What are your rules?

At Topgolf, everyone’s safety is very important. Combining a few laughs, great food, and hours of Topgolf can create some epic memories. So for all parties involved, and we do mean parties, please follow these safety rules:

  • Obey all verbal and posted rules and instructions. Use common sense to protect yourself and others.
  • All players must hit from the mat at all times. No running starts (we all loved that movie too...)
  • Only the person hitting a ball should stand beyond the red line. All other players should stand behind the red line at all times. Players are responsible for the safety of others around them and should always check their surroundings before swinging a club.
  • Aim for the targets at all times - how else are you going to score? Hitting golf balls over the boundary netting is prohibited, and all players are responsible for damages or injuries caused by any balls hit outside of the premises. (Topgolf balls report back to us when they’ve lost their way outside our nets…)
  • Throwing golf balls is prohibited.
  • Any Guest under 16, or under 18 after 9pm, must always be supervised by a Guest over 21.
  • Players must stay behind the yellow line at all times. Please take extra care when playing from upstairs bays.
  • Topgolf is not responsible for lost or stolen items

Gift Cards

Where can I buy Topgolf Gift Cards?

Topgolf gift cards can be purchased online at topgolf.com/giftcards or at any of our venues. Whether you want to send a traditional gift card through the mail or a digital card instantly, we’ve got you covered.

Are there any fees?

No. There are no fees associated with Topgolf Gift Cards. You will only be charged the face value of the Gift Card and shipping. eGift Cards are sent via email and incur no shipping charges.

When will my recipient receive their Gift Card?

Digital: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the "eGift Cards" section below for more about eGift Cards.

Physical: Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.

What can I purchase with my Topgolf Gift Card?

Topgolf Gift Cards are redeemable on game play, food and drinks, Lifetime Memberships, lessons, and gear in our lobby.

Can I purchase a Gift Card if I live outside the US?

International purchases for Gift Cards can be processed using the PayPal payment option for eGift Cards or physical Gift Cards delivered to a US address.

Where can I learn more about Topgolf Gift Cards?

View more Topgolf Gift Card questions on our FAQ page.

Bay Reservations and Events

Do you take reservations?

For those who like to plan ahead, we sure do! You can reserve a bay (for 1-6 people), or two bays (for 7-12 people), inclusive of 2 hours of game play, up to 14 days in advance at Topgolf Thornton. You can also book an Event for two or more bays (7+ people), inclusive of game play and food & beverage several weeks in advance. Click below to start planning, check availability and view pricing.

Feeling spontaneous? Walk-in Guests are always welcome, so come on in. That said, we highly recommend booking in advance if you need two or more bays to guarantee they'll be side-by-side for maximum fun.

Are reservations required?

Nope! Walk-in Guests are always welcome, so come on in. That said, if visiting with 7+ people, we highly recommend booking in advance as getting 2 bays side-by-side is very difficult to accommodate for walk-in's - especially during peak times. Just something to keep in mind!

Can I reserve a bay over the phone?

Our team is unable to take reservations over the phone. BUT we’ve made reserving a bay much simpler than talking to a human being. Our online booking tool lets you check availability and reserve any open time slot in just a few clicks.

What is the difference between reservations and an event?

Our 1 and 2 bay reservations include 2 hours of game play in a hitting bay that will be ready for you at your reserved time. Food & beverage and Lifetime Memberships are not included in these packages.

Our Event packages are available for groups of 7 or more and include 2+ bays, 2 or more hours of game play, food & beverage and Free Lifetime Memberships for your group. Our Events team can customize packages for groups of 7 or more (2 bays minimum).

How far in advance can I book?

Reserve 1 or 2 Bays + Game Play: Up to 14 days in advance. Time slots become available at 6 a.m. local time 14 days out, so don't be alarmed if you check at midnight and don't see any availability yet! Set that alarm if you're anxious and be the first to snag a bay. Note: Reservations must be booked at least 3 hours prior to arrival.

Book an Event for 2+ Bays + Game Play + Food & Beverage: You can book a day, weeks or even months in advance!

Click below to start planning, check availability and view pricing.

Reservations are sold out online - can I still make one?

We only allocate a portion of our bays to 1 and 2 bay Reservations, and all reservation bay availability is published online 14 days in advance. If showing sold out online, unfortunately that means no additional reservations are available on that date/time. Walk-in's are always welcome though, so come on in!

Pro tip: reservations become available at 6 a.m. local time 14 days out, so don't be alarmed if you check at midnight and don't see any availability yet! Set that alarm if you're anxious and be the first to snag a bay. Also note, if a guest with a reservation cancels, that reservation bay is added back into online inventory and becomes available for a new guest to snag.

If you’re planning a visit for a group of 7 or more people, be sure to check out our Events options for 2+ bays which include food & beverage!

Can I use a Gift Card to pay for my reservation or event?

1 or 2 Bay Reservation: While gift cards cannot be applied at checkout when booking your bay(s), our managers in venue will be able to honor the use of gift cards toward your pre-paid game play day of. Simply let your BayHost know during your visit that you would like to use your gift card toward your pre-paid game play, and they'll call a manager over to support. We will partially refund the amount of your gift card to your original method of payment, and ring up that same amount of game play on your day-of check. You can then utilize your gift card when closing out your check. Alternatively, you can always use gift cards toward purchases in-venue day of like food and drinks and really cool gear. We know this is a bit cumbersome, and we are hard at work developing the ability to accept gift cards in our reservations system! We appreciate your patience.

2+ Bay Events: Gift cards cannot be applied toward deposits for events, but can be used toward your remaining balance day-of.

Can I apply a game play coupon to my reservation or event?

1 or 2 Bay Reservation: While game play coupons cannot be applied at checkout when you book your bay(s), we will honor any valid game play coupon day-of on your final check. Please bring your coupon with you and present it to your bay host before you close out your check day-of.

2+ Bay Events: Coupons cannot be applied toward events.

I have game play value on my membership card. Can I use it to pay for my reservation or event?

1 or 2 Bay Reservation: While bonus game play value cannot be applied at checkout when booking your bay(s), our managers in venue will be able to honor the use of game play value day of. Simply let your BayHost know during your visit that you have game play dollars on your membership card that you'd like to use toward your pre-paid game play, and they'll call a manager over to support. We will partially refund the amount you have in game play value to your original method of payment, and then deduct that game play value from your membership card.

2+ Bay Events: Game play value cannot be applied toward events.

I need to plan an event. Can you help me?

Every morning our Event Sales Associates wake up and can't wait to help you put on an awesome event. Events at Topgolf start with a minimum of 7 people (2+ bays), so if that's what you're looking for, head over to topgolf.com/events or call our Events team at (720) 577-2143 to start planning your epic outing.

What do you do for birthdays?

We’ll do whatever you want to make that day even more special. Whether you want a big party or a small gathering, it’s your day and we’re here to help. To get the ball rolling, head over to topgolf.com/events.

Can I bring a cake?

If that will make your experience sweeter, then heck yeah! We require that all cakes be store-bought with clearly-labeled ingredients in case of allergies because we care about the safety and well-being of all our Guests. Please note we cannot store your cake - the only exception is ice cream cake which we can store temporarily in our freezer as long as it is in a covered/sealed container.

Already Booked a Bay

When does my game time start if I pre-book?

We will be holding the bay for you at your scheduled time, so your game time will start at the start time of your booking. For example, if you book a bay for 2pm-4pm, your time will start at 2pm. We recommend arriving at least 10-15 minutes prior to your booking to check-in, so we can take you to your bay right on schedule and you can maximize your fun.

If I’m running late, how long will you hold my bay before releasing it?

We will hold your bay for 15 minutes before releasing it. But please note, your time will begin at your selected start time, so if arriving 15 minutes late, you’d have 1 hour and 45 minutes remaining to play. This is to ensure the next booking in the bay after you does not have a delayed start. We encourage you to leave early to ensure an on-time start. We want you and your group to have the maximum opportunity for fun!

Can I extend my game play time if I book ahead?

No, game time cannot be extended for Reservations or Events as the bay needs to be made available for the booking that follows yours. We want to ensure you get to your bay right on time, and that the group coming in after you does as well. All Reservations and Events that are bookable online include 2 hours of game play. If you have 6 or less people and want the ultimate flexibility to decide in the moment how long you want to play for, we do hold a portion of our bays for walk-in guests so you’re more than welcome to come on in and play until your heart desires. If you want to play more than two hours and have 7 or more people in your group (2+ bays), our events team can set up the event for you with the amount of game time you desire in advance – you can call them at (720) 577-2143 to do just that!

Can I cancel my booking?

Our 1 and 2 bay Reservations and Events can be cancelled up to 24 hours in advance for a full refund.

1 and 2 bay Reservations (game play only packages): You can simply click the "Cancel Booking" link in your confirmation email. If for some reason you need to cancel within 24 hours, please call our Guest Care Team at (303) 785-6350 to speak with a representative.

2 bay Event (package you booked includes game play and Food & Beverage): Please contact our events team at (720) 577-2143 to request cancellation.

3+ bay Event: Please contact your event sales representative. Our standard events cancellation policy applies to 3+ bay events.

Can I modify my booking?

1 and 2 bay Reservations (game play only packages): cannot be modified, unfortunately. It's a limitation of our booking system (we're working on it!) If you need to change the time or date, or # of bays, please first book a new reservation at your preferred time/date, and then cancel your original reservation. Just be sure to do this more than 24 hours prior to your original booking so you can cancel via the link in your confirmation email for a full refund. If modifying within 24 hours of your start time, please contact our Guest Care Team at (303) 785-6350.

2 bay Event (package you booked includes game play and Food & Beverage): Please contact our events team at (720) 577-2143. Please note: our events team does not have the ability to modify or cancel 1 or 2 bay reservations (game play only bookings), so please contact our Guest Care Team at (303) 785-6350 for inquiries surrounding those.

I never received my confirmation email!

Ah, we hate it when that happens. Please be sure to check your Spam/Junk folders – it should be there.

Food & Beverage

Do you have any vegetarian options?

Yes, several items on our menu are vegetarian or can be modified to be vegetarian:

  • Vegetarian: Cheesy Macaroni Bites, Warm Pretzel Bites, Guac & Chips, Craft Beer Queso, Signature Nachos – Bean, Harvest Hummus, Margherita Flatbread, French Fries, Tater Tots, Injectable Donut Holes, Double Trouble Cookie Skillet, Cookie Crumble Sundae and Kids Grilled Cheese
  • Sub a Veggie Patty on any of our burgers

Do you have any gluten-friendly options?

The below items can be modified to be gluten-friendly:

  • Pepperoni Flatbread > Sub a Gluten-Friendly Crust for $2
  • Margherita Flatbread > Sub a Gluten-Friendly Crust for $2
  • Harvest Hummus > Gluten-Friendly Without Naan Bread
  • Turkey Avocado Wrap > Available as a Gluten-Friendly Salad
  • Cobb Salad > Gluten-Friendly

Do you have any vegan options?

We do not currently have any vegan specific options on our menu.

Can I bring in my own food?

We do not permit outside food or beverage to be brought in due to health and safety practices. The only exception is for store bought cakes for birthdays or other celebrations.

Why has your menu changed?

Our current menu has been tailored to ensure the safest and best possible guest experience during this time. As soon as anything new or a favorite item is added back to our menus, we will let our guests know! Get all the latest updates delivered straight to your inbox when you sign up for Topgolf emails or text alerts.

Allergens and gluten notice

Important Notice: Products containing allergens and gluten are stored in this kitchen. Please be aware that there may be a chance of cross-contact so we cannot guarantee these products for those with a food allergy or celiac disease. Guests are advised to consider this information as it relates to their individual dietary needs and requirements. Before placing your order, please inform your server if a person in your party has a food allergy.


What is the purpose of a membership?

Our Lifetime membership is $5 plus tax, and it allows you to play at any Topgolf venue in the United States. When you get to the bay, just type in your phone number/email (or swipe your Membership Card at select venues) at the game panel and our technology will track your score by name and store them in the Topgolf App. Additional membership types are available, learn more here.

*Not valid at Lounge, Swing Suite and Toptracer Range locations.

What is a Platinum membership?

A Platinum Membership includes unlimited play for up to six players during platinum hours and priority access to jump to the top of the wait list at any time at Topgolf -- even during our most popular times. See all Platinum membership perks here.


How much does it cost to rent clubs?

Zero dollars. Free. Nothing. All our clubs are complimentary to use during game play. We have clubs for men, ladies, left-handers, right-handers, kids, and toddlers for your convenience. Men’s and women’s clubs are already in each bay.

Can I bring my own clubs?

If you’re more comfortable playing with your own clubs, we have designated areas within our bays to store them. We will also store your clubs in our club room if we happen to be on a wait so that you can enjoy our venue without lugging them around.


Do you close due to weather?

Unless it’s an extreme weather event, nothing can stop a good time at Topgolf. Our venues are all-weather facilities with hitting bays fitted with fans for the summer and heaters for the winter.

Do you guys serve alcohol and food?

Do we ever! Each Topgolf venue has a full bar with local brews to classic cocktails and a chef-driven menu led by an accomplished Executive Chef. With shareable portions and fresh, high-quality ingredients, you'll find the food and drinks as enjoyable as the games. Once in a bay, our Bay Hosts are happy to get all the eats and sips you want while you play.

Topgolf reserves the right not to serve alcohol to any Guest under 21, even if state law allows service in the presence of a parent or guardian.

Do you guys have an area for kids?

At most of our venues, we have complimentary Xbox, shuffleboard, foosball and games on the terrace. KidZone is not an actual area within the venue but a club that puts on academies in the spring, summer and fall to help better your child’s game. To enroll in one, check out topgolf.com/kidzone.

Do you have parking?

Yes, we have general parking. And if you don’t want to park your own car, we have valet parking at some venues. And if you don’t want to drive your own car to Topgolf, we have promo codes through our partnership with Lyft. We’ve got you covered no matter how you want to get here.

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