Need some help with your Topgolf experience or have burning questions that you need answered pronto? Just click on one of the sections below to find the answer. If you need more assistance, send us a message.
In short, we’re a sports entertainment complex that features an inclusive, high-tech golf game that everyone can enjoy. Paired with an outstanding food and beverage menu, climate-controlled hitting bays and music, every Topgolf has an energetic hum that you can feel right when you walk through the door.
At Topgolf, safety has been and remains our #1 priority. We are committed to maintaining a clean, welcoming and fun environment to keep our Guests and Associates healthy and safe.
Since introducing our Commitment to Play Safely, we’ve followed guidance from the CDC and remained in compliance with any state and local government mandates – and we’ll continue to do that now and moving forward. With this in mind, Topgolf no longer requires Guests to wear a mask in our venues, except where required by state or local laws or regulations. A list of venues that still require facemasks to be worn can be viewed here.
Safely-Spaced Hitting Bays
An outdoor and spacious experience for all Guests with 11 feet from tee to tee.
Committed to Cleanliness
Topgolf has earned the Ecolab Science Certified™ seal at all US venues. Designed by the experts that help keep hospitals clean, The Ecolab Science Certified program requirements help ensure the venue is cleaned throughout the day and common areas are regularly disinfected. Learn more at ScienceCertified.com.
Associate Health and Safety
We require our Associates to complete a wellness check prior to starting to work. Additionally, all Associates must follow frequent handwashing protocols, per CDC guidelines.
For additional frequently asked questions pertaining to our health and safety measures, please visit topgolf.com/playsafely.
Our patented technology allows you to track your golf ball and accurately score each shot based on the target it enters. Which also means we can’t get into the details of how it actually works.
Topgolf venues are also adding Toptracer technology, allowing you to see a real-time trace of your ball's flight path as well as insights into speed, distance, angle and accuracy. Basically, everything you’d ever want to know about your shot. Learn more and see which games are available here.
We are open every holiday except Thanksgiving and Christmas. So yes, we’re open on Groundhog’s Day and Flag Day.
Prices depend on your venue, so please refer to your venue’s page at topgolf.com/locations for specific details on the price of game play. Keep in mind, our pricing is by the bay per hour, not per person. That makes all the difference.
Our bays comfortably accommodate 6 people with a max of 6 playing the game, but up to 8 people can be in a bay. For safety reasons, only one person can be hitting at one time.
Anyone under 16 must be supervised by a Guest 21+ at all times. Anyone under 18 must be supervised by a Guest 21+ after 9:00pm.
At Topgolf, everyone's well-being is very important. We are committed to providing an excellent experience in a welcoming and inclusive environment so we can have fun together. Combining a few laughs, great food, and hours of Topgolf can create some epic memories. So for all parties involved, and we do mean parties, please follow our code of conduct:
- We are committed to providing a positive experience for all our Guests and we do not tolerate any acts of racism, violence or discrimination.
- Obey all verbal and posted rules and instructions. Use common sense to protect yourself and others.
- All players must hit from the mat at all times. No running starts (we all loved that movie too).
- Only the person hitting a ball should stand beyond the red line. All other players should stand behind the red line at all times. Players are responsible for the safety of others around them and should always check their surroundings before swinging a club.
- Aim for the targets at all times - how else are you going to score? Hitting golf balls over the boundary netting is prohibited, and all players are responsible for damages or injuries caused by any balls hit outside of the premises. (Topgolf balls report back to us when they’ve lost their way outside our nets…)
- Throwing golf balls is prohibited.
- Any Guest under 16, or under 18 after 9pm, must always be supervised by a Guest over 21.
- Players must stay behind the yellow line at all times. Please take extra care when playing from upstairs bays.
- Topgolf is not responsible for lost or stolen items.
Thank you for being courteous and respectful to all Guests & Associates while enjoying your time at Topgolf.
Topgolf is a pet-free venue - this includes pets, therapy and emotional support or comfort animals. The only exception is for service animals aiding a Guest with a disability.
Only small flash photography cameras, point-and-shoot cameras, and cell phones will be allowed for filming at our venues, but no professional lenses or lenses over 3" are permitted. A gimble to stabilize the phone/camera is fine. No drones or audio recorders allowed.
If a professional filming crew or a bigger camera(s) is being brought into the venue, please send your filming request to firstname.lastname@example.org a minimum of five business days in advanced for review.
NOTE: We do not allow drones or GoPros attached to any Topgolf property.
Topgolf Gift Cards are available for purchase online, at any of our Topgolf locations throughout the U.S., thousands of retail locations including Target, Walmart, Kroger, Home Depot, Lowes and more (vary by region), and on Amazon.
No. There are no fees associated with Topgolf Gift Cards. You will only be charged the face value of the Gift Card and shipping. eGift Cards are sent via email and incur no shipping charges.
Digital: Your eGift Card will be sent via email on the delivery date and time you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent at the time of the scheduled delivery date.
Physical: Due to COVID-19, processing and shipping times have been impacted. Please allow 1-3 business days for order processing prior to shipping. Delivery times are then determined by the shipping method selected. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
Topgolf Gift Cards are redeemable on game play, online reservations, food and drinks, Lifetime Memberships, lessons, and gear in our lobby.
Please note that Gift cards cannot be used toward payment for Platinum Memberships and merchandise on shop.topgolf.com, as well as toward deposits for events of 2+ bays (can be used towards remaining balance day-of).
International purchases for Gift Cards can be processed using the PayPal payment option for eGift Cards or physical Gift Cards delivered to a US address.
View more Topgolf Gift Card questions on our FAQ page.
For those who like to plan ahead, we sure do! You can reserve a bay (for 1-6 players), or two bays (for 7-12 players), inclusive of 2 hours of game play, up to 14 days in advance at Topgolf West Chester. You can also book an Event for two or more bays (7+ people), inclusive of game play and food and beverage, several weeks in advance. Click below to start planning, check availability and view pricing.
Feeling spontaneous? Walk-in Guests are always welcome, so come on in. That said, we highly recommend booking in advance if you need two or more bays to guarantee they'll be side-by-side for maximum fun. Or you can join the waitlist for Topgolf West Chester from anywhere on the day of your visit -- exclusively through the Topgolf App.
Nope! Walk-in Guests are always welcome, so come on in. That said, if visiting with 7+ people, we highly recommend booking in advance as getting 2 bays side-by-side is very difficult to accommodate for walk-in's - especially during peak times. Just something to keep in mind.Or you can join the waitlist for Topgolf West Chester from anywhere on the day of your visit -- exclusively through the Topgolf App.
Our team is unable to take reservations over the phone, but we’ve made reserving a bay much simpler than talking to a human being. Our online booking tool lets you check availability and reserve any open time slot in just a few clicks.
Our 1 and 2 bay reservations include 2 hours of game play in a hitting bay that will be ready for you at your reserved time. Food & beverage and Lifetime Memberships are not included in these packages.
Our Event packages are available for groups of 7 or more and include 2+ bays, 2 or more hours of game play, food & beverage and Free Lifetime Memberships for your group. Our Events team can customize packages for groups of 7 or more (2 bays minimum).
Reserve 1 Bay (for 1-6 players): Up to 14 days in advance*. Time slots become available at 6 a.m. local time 7 days out, so don't be alarmed if you check at midnight and don't see any availability yet! Set that alarm if you're anxious and be the first to snag a bay.
Book 2+ Bays (for 7+ players): You can book a day, weeks or even months in advance!
Click below to start planning, check availability and view pricing.
*May vary by venue.
We only allocate a portion of our bays to Reservations, and all reservation bay availability is published online 7 days in advance. If showing sold out online, unfortunately that means no additional reservations are available on that date/time. Walk-in's are always welcome though, so come on in!
Pro tip: reservations become available at 6 a.m. local time 14 days out, so don't be alarmed if you check at midnight and don't see any availability yet! Set that alarm if you're anxious and be the first to snag a bay. Also note, if a guest with a reservation cancels, that reservation bay is added back into online inventory and becomes available for a new guest to snag.
1 or 2 Bay Reservation: You can! Gift cards can be redeemed online at checkout when reserving 1 or 2 bays at Cincinnati - West Chester.
2+ Bay Events: Gift cards cannot be applied toward deposits for events, but can be used toward your remaining balance day-of.
1 or 2 Bay Reservation
Coupon: While game play coupons cannot be applied at checkout when you book your bay(s), we will honor a valid game play coupon day-of on your remaining balance. Please bring your coupon with you and present it to your bay host before you close out your check.
% Discounts: If you qualify for a Topgolf discount (e.g., Heroes, Healthcare Workers or Teacher's Discount), please tell your bay host and show a valid form of I.D., and we will apply the full discount to your remaining balance day-of.
2+ Bay Events
Coupons: Coupons cannot be applied toward events.
% Discounts: If you qualify for our Heroes, Healthcare Workers or Teacher's Discount, please tell our event sales team at the time of booking to receive your 10% discount on event game play and/or room rental.
1 or 2 Bay Reservation: While bonus game play value cannot be applied at checkout when booking your bay(s), we can honor it day-of. Notify your bay host during your visit that you game play dollars on your membership you'd like to use toward your visit. A manager will manually deduct the desired amount from your membership's game play balance and apply it toward your remaining reservation balance due in venue day-of. If additional game play balance remains on your membership, a manager can apply it toward your pre-paid deposit, and issue a full or partial refund to your original method of payment.
2+ Bay Events: Game play value cannot be applied toward events.
Every morning our Event Sales Associates wake up and can't wait to help you put on an awesome event. Events at Topgolf start with a minimum of 7 people (2+ bays), so if that's what you're looking for, head over to topgolf.com/events or call our Events team at (513) 298-5291 to start planning your epic outing.
We’ll do whatever you want to make that day even more special. Whether you want a big party or a small gathering, it’s your day and we’re here to help. To get the ball rolling, head over to topgolf.com/events.
If that will make your experience sweeter, then heck yeah! We require that all cakes be store-bought with clearly-labeled ingredients in case of allergies because we care about the safety and well-being of all our Guests. Please note we cannot store your cake - the only exception is ice cream cake which we can store temporarily in our freezer as long as it is in a covered/sealed container.
We will be holding the bay for you at your scheduled time, so your game time will start at the start time of your booking. For example, if you book a bay for 2pm-4pm, your time will start at 2pm. We recommend arriving at least 10-15 minutes prior to your booking to check-in, so we can take you to your bay right on schedule and you can maximize your fun.
Your two hours of game play will start at the time you've reserved, so please give yourself some buffer time for travel and plan to arrive 10-15 minutes early to ensure you receive your full game play time. If you are late, game time will be deducted accordingly without refund, as we are holding the bay for you. Please note that you must be present in bay no later than 15 minutes after your booking start time or Topgolf reserves the right to release your bay.
1 and 2 bay Reservations (game play only packages)
You can cancel by clicking the "cancel booking" link in your confirmation email. A full refund of your deposit will be provided if cancelled at least 24 hours prior to your start time. Cancellations made less than 24 hours prior will not be refunded - the 50% deposit made at the time of booking will be forfeited.
If you cancelled more than 24 hours prior to your reservation and you used a credit/debit card to pay for your deposit, your refund will be appear on the statement of your original method of payment within 3-5 business days. If you used a Topgolf Gift Card, the amount paid via your Gift Card will not be added back to the original Gift Card. A new Topgolf eGift Card will be sent to the email address of the purchaser on file, within 5-7 business days, for the amount refunded. Please note, the new eGift Card will come from the sender “CashStar”, not from Topgolf.
2+ Bay Events (package you booked includes game play and Food & Beverage)
Please reference your event agreement for our cancellation policy and contact your event sales representative to cancel.
No, game time cannot be extended for Reservations or Events as the bay needs to be made available for the booking that follows yours. We want to ensure you get to your bay right on time, and that the group coming in after you does as well. All Reservations and Events that are bookable online include 2 hours of game play. If you have 6 or less people and want the ultimate flexibility to decide in the moment how long you want to play for, we do hold a portion of our bays for walk-in guests so you’re more than welcome to come on in and play until your heart desires. If you want to play more than two hours and have 7 or more people in your group (2+ bays), our events team can set up the event for you with the amount of game time you desire in advance.
1 and 2 bay Reservations (game play only packages): cannot be modified, unfortunately. It's a limitation of our booking system (we're working on it!) If you need to change the time or date, or # of bays, please first book a new reservation at your preferred time/date, and then cancel your original reservation. Just be sure to do this more than 24 hours prior to your original booking so you can cancel via the link in your confirmation email for a full refund.
2 bay Event (package you booked includes game play and Food & Beverage): Please contact our events team at (513) 342-6249. Please note: our events team does not have the ability to modify or cancel 1 or 2 bay reservations (game play only bookings), so please contact our Guest Care Team at (513) 342-6249 for inquiries surrounding those.
Ah, we hate it when that happens. Please be sure to check your Spam/Junk folders – it should be there.
Yes, several items on our menu are vegetarian or can be modified to be vegetarian:
- Cheesy Macaroni Bites without sauce
- Warm Pretzel Bites
- Guac & Chips
- Nacho Average Nachos - Bean
- Harvest Hummus
- Margherita Flatbread
- French Fries
- Tater Tots
- Injectable Donut Holes
- Double Trouble Cookie Skillet
- Cookie Crumble Sundae
- Kids Grilled Cheese
Modifications: Sub a Black Bean Patty on any of our burgers.
Items that are or can be modified to be gluten-friendly:
- Queso Blanco & Chips
- Guac & Chips
- Buffalo Chicken Dip without Cheddar Jack Topping
- Harvest Hummus
- Topgolf Wings Bone-In (Plain, Buffalo, Lemon Pepper, Garlic Parmesan)
- Any flatbread with Sub a Gluten-Friendly Crust
- Tres Tacos (Chicken, Shrimp, Steak)
- All-American and Smokehouse Burgers with Gluten-Friendly Bun
- Grilled Chicken Sandwich with Gluten-Friendly Bun
- Turkey Avocado Salad
- Cobb Salad
- Cheese Fries
- French Fries
- Tater Tots
Yes, we have items on our menu that are vegan or can be modified to be vegan.
We do not permit outside food or beverage to be brought in due to health and safety practices. The only exception is for store bought cakes for birthdays or other celebrations.
Important Notice: Products containing allergens and gluten are stored in this kitchen. Please be aware that there may be a chance of cross-contact so we cannot guarantee these products for those with a food allergy or celiac disease. Guests are advised to consider this information as it relates to their individual dietary needs and requirements. Before placing your order, please inform your server if a person in your party has a food allergy.
A Platinum Membership includes unlimited play for up to six players during platinum hours and priority access to jump to the top of the wait list at any time at Topgolf -- even during our most popular times. See all Platinum membership perks here.
Our Lifetime membership is $5 plus tax, and it allows you to play at any Topgolf venue in the United States. When you get to the bay, just type in your phone number/email (or swipe your Membership Card at select venues) at the game panel and our technology will track your score by name and store them in the Topgolf App. Additional membership types are available, learn more here.
*Not valid at Lounge, Swing Suite and Toptracer Range locations.
If you’re more comfortable playing with your own clubs, we have designated areas within our bays to store them. We will also store your clubs in our club room if we happen to be on a wait so that you can enjoy our venue without lugging them around.
Zero dollars. Free. Nothing. All our clubs are complimentary to use during game play. We have clubs for men, ladies, left-handers, right-handers, kids, and toddlers for your convenience. Men’s and women’s clubs are already in each bay.
Do we ever! Each Topgolf venue has a full bar with local brews to classic cocktails and a chef-driven menu led by an accomplished Executive Chef. With shareable portions and fresh, high-quality ingredients, you'll find the food and drinks as enjoyable as the games. Once in a bay, our Bay Hosts are happy to get all the eats and sips you want while you play.
Topgolf reserves the right not to serve alcohol to any Guest under 21, even if state law allows service in the presence of a parent or guardian.
At most of our venues, we have complimentary Xbox, shuffleboard, foosball and games on the terrace. We also put on academies in the spring and summer to help better your child’s game. To enroll in one, check out topgolf.com/families.
Yes, we have general parking. And if you don’t want to park your own car, we have valet parking at some venues. And if you don’t want to drive your own car to Topgolf, get a ride with our partner Lyft. We’ve got you covered no matter how you want to get here.
Unless it’s an extreme weather event, nothing can stop a good time at Topgolf, not even rain or snow. Our venues are all-weather facilities with covered hitting bays that are fitted with fans for the summer and heaters for the winter.